KEAN Auto Services

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Graeme H

I have been going to Kean for over a year now and thought I had a local shop I could trust. Today, I have decided to stop going due to three situations in a row that made me feel that I could no longer trust in the pricing I was given or that they would take care of me if they had an issue. First was a hitch I had installed that was scratched and chipped from new. I had them come to the parking lot to check it out and they said it came that way and there wasn’t anything they could do about it. My thought was, why install it if it came damaged but I accepted it and moved on. Second, I asked for a quote for a key fob replacement and was quoted $800 for the part and programming. I called Ford and was quoted half the price at $405 for the part and programming there. I accepted that there may have been a mistake and moved on. Third, today. I went for an oil change and was told my battery was needing replacement. I was quoted $378 for the battery and $197 for the labour as well as $99 for a battery reset. I said yes, as we need the vehicle and they started work. I felt unsure, so I called Ford and asked for their quote, $273 for the part and $105 for the labour. A noticeable $300 difference. I let the team at Kean know about the difference and asked why and was told some things about warranty and some pads and paint they use during install that they charge for. Nothing that made me feel much better. I asked for them to think over the situation and my lead up and do what they felt was right. They discounted a battery reset fee, that was an additional $99 dollars, that was not charged at all by Ford, to $49 instead and the boss didn’t feel the need to come talk to me at any point. Just sent the counter folks to deliver the news. I wanted to trust this place and continue to be their customer going forward, but they have lost my faith and made it clear that they would rather hold tight to their margins than take responsibility for their mistakes and/or misleading practices. Get a second quote before getting work done here.

Karen Neuls

This was my second visit to Kean and I can confirm that they stand behind their work one hundred percent. They have both times given me a thorough analysis of where my car is at and because I hope to keep it running well, it is great to understand what needs work and what is running well. The report included photos on everything requiring attention so I could SEE what was going on….really appreciate this. Plus Len and others at the front desk are friendly and great at explaining what I don’t understand. Highly recommend this shop.

Hu Wallis

Kean took on the major repair of my truck's undercarriage with no notice. They gave a good estimate in advance and kept me informed for the duration of the job. The only issues were with delivery of incorrect parts [beyond their control] which caused the delivery timeline to slip several days. The final product is great.

Lezlie Chasse

Excellent service and work! Always a pleasure dealing with Kean Auto. Very friendly and willing to explain everything completed and any questions asked. Highly recommend using Kean Auto!