Kendall Toyota of Bend Service and Parts

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Jon Jones

Took my Corolla in to replace the brakes and the service was reasonable and timely. I utilized their complementary shuttle service for a ride to my office space while my car was being worked on. It was great to avoid having to pay for an expensive round trip Uber. My driver Brent was great! Very friendly and accommodating.

Rayen Jesse

Just had stellar service from the fantastic team here at Kendall (specifically James and Hannah, but also everyone I spoke with while waiting) I had a sudden issue with my RAV4 (very rare, because it’s such a great car) & my electrical went haywire, I was close by so I drove straight here and am glad I did. The team listened to my concerns and then went above and beyond to help me out straight away (no appointment, on a Saturday on Labor Day weekend) I will certainly be back!

Richard Anthoney

Brought our vehicle in to the service center for a multi-point inspection and requested the battery be replaced as it is 7 years old and needed to be. My wife picked it up after they called and paid $270 for the battery and labor. When I got home I looked under the hood to check that the battery was installed correctly only to find the old battery still in it. How does the only thing that is actually requested to be done, not get done but still get charged for it and the paperwork says it was done? Clearly techs are pencil whipping paperwork and there is no quality control. I cannot trust that the inspection was actually done because the only items on the provided checklist that were checked yellow as “needs attention” were the battery that they failed to install, but said they did, and the air filters which I had replaced the day before. There is little to no customer service experience as no one could think on their feet and never created a dialogue that would make me want to come back. Do not trust your family’s safety with this service center.

Jacob Robles

I had the best experience at the Kendall Toyota Service department. From the second I called in Travis Morates was nothing short of phenomenal to work with. He was attentive, friendly, knowledgeable and the work was done fast. My tundra was broken down and I thought I was in for a headache but Travis got me back on the road fast with a memorable service experience. I won’t call anyone else in the future, customer for life.