Keyrenter Property Management Oklahoma City

• Info@KeyrenterTulsa.com
• info@keyrenterokc.com

Madison Compton

Working with this leasing company has been incredibly frustrating. They rarely reply to emails or texts, so I’ve had to call multiple times just to get the simplest things handled. The person supposedly in charge of my account was never available, and if it weren’t for other staff stepping in, nothing would have gotten done. When I signed my lease online it said rent was $1,545 a month. The agent helping me said in her end it was actually $1,595. Thankfully though they honored the price online. Little things like that have made me not thrilled to be renting through them. The worst part has been maintenance. It took days for them to even acknowledge my request, and because of their delay, the problem has now gotten much worse. I’ve already called twice asking them to actually fix it, but I’m still waiting. The lack of communication and urgency is really disappointing, and I would not recommend renting through them.

Terra Diehl

We have lived at one of their properties for a few months now and we have had the best experience with Luxe thus far. We have worked with an Audrey and a Hope and both have been awesome. The rental process was smooth. They have a good portal system and they respond to messages almost instantly. They have been the best company we have worked with.

Brandi Baker

I recommend leasing through Luxe. I renewed my yearly lease because I have had a positive experience with them. Dara is usually whom I send communications through and she is helpful, has good communication, and professional. In fact, she helped me today with getting a request and problem resolved.

Ryan Irvin

The reason I could not give this company a higher rating is because we left on a bad note. We rented from them for a year, and upon move-out were very thorough in the way we brought the place back to its original condition-we purchased new lightbulbs, paint, etc. and cleaned the house top to bottom. We emailed them to ask for a more extensive move-out checklist, asking for them to provide us with everything we needed to do to receive our full deposit back, and they did. We scoured the lease and did everything it required of move-out. After all of this, they still kept almost $500 of our deposit, citing the most minuscule things that had to be fixed. Some examples are cleaning the outdoor light cover, taking down a wasp nest, and replacing light bulbs that we had just replaced. When we tried to contest these charges, which were also very high for the small chores that were being done (we could have done those things for free), they claimed that since the lease lists move-out requirements and then says “including, but not limited to,” they can charge us for other things like that. But the lease also says “natural wear and tear expected”, so technically the owner should take care of those small things. For anyone renting with Luxe currently, I wouldn’t bother filling in nail holes and repainting! Every room seemed to be a different shade of the same color, so even when we paint matched from one room, it showed up wrong in another room. Also, they’ll still probably charge you for it in your deposit, so it may be best to just leave it all for them to do anyways and not waste the cash. All in all, during our stay, they were not difficult to work with and were relatively friendly, and we enjoyed the house we stayed in. We felt like we were fantastic tenants that any rental company would be appreciative of, and yet still left with only 2/3 of our deposit. We just hope everyone reads this before putting a deposit down, so that people know to expect to be kind of cheated out of their deposit return. Of course this is what most rental companies do, but it was a very frustrating end to our stay with Luxe.