KIVA SPA

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Neelima

We visited this hotel to celebrate our first anniversary, and it couldn’t have been more perfect! The hotel itself is beautiful, peaceful, and surrounded by stunning views. The greenery and waterfalls around the property made for such relaxing morning walks — truly a dream. The room was lovely and very comfortable, and we especially appreciated the thoughtful touches like free coffee and cookies (they were delicious!). The staff were incredibly friendly and helpful — everyone we met made us feel so welcome. Thanks to the entire team, we had a wonderful celebration. My husband and I are already looking forward to coming back to celebrate another milestone in the future. Highly recommend this place to anyone looking for a relaxing getaway!

Meander68361509181

I recently supported a family member's wedding at this venue, and unfortunately, the experience was deeply disappointing. While the location itself is beautiful, the service and professionalism were anything but. It all started with rude front desk staff who seemed irritated that we were approaching them to open the reception room for set-up and to request that someone clean the ceremony space. From there, things only got worse. Promises made by the wedding coordinator were not honored. The general manager had no idea what had been agreed upon (e.g., special plates, extra tables), and when we asked for clarification, we were met with dismissive responses like "I wasn't aware." No apology was offered, and the coordinator responded with attitude when confronted. We were told we could begin setup early, but upon arrival, the ceremony site was dirty--glasses, trash, and filthy seats. It took three requests and over two hours to get it cleaned (family had to consolidate the dirty glasses and wipe down seats before the staff arrived after the third escalation. The reception room wasn't ready either: wrinkled and dirty linens (we had to request that they were steamed), trash from the previous night still outside the room, and we were rushed through setup so the banquet team could take over. The walk between the ceremony site and the reception room was littered with favors from the previous night's wedding. The couple's dinner chairs were heavily stained (covering with a sheet doesn't make it better). The chairs guests used were rickety, unstable, and also dirty. The bride and groom didn't receive the pet-free suite they had requested a year in advance. The coordinator also failed to assist with floral arrangements as SHE promised, was frequently absent, later discovered to be giving a tour to another couple. I would have expected her to be with the family at all times to coordinate, escalate, and remediate. Worst of all, the staff's demeanor was unprofessional. Family members trying to help were met with irritated facial expressions and curt, disrespectful replies. A Yelp review from a guest was met with the response, "family doesn't see what goes on behind the scenes"--an attempt to shift blame onto the family's supposed misperception of the poor service and experience. That kind of deflection is unacceptable and speaks volumes about the venue's lack of accountability. Couples deserve better on their wedding day. I would not recommend this venue to anyone looking for a respectful, reliable, and professional experience. There are other beautiful locations in Oregon to choose. Do your homework and reservations now so you are not stuck with a place like this.

tfwrenn

Lovely old hotel. Comfortable. Staff was great. Beautiful location on the river. Didn’t have a chance to eat at the restaurant but grabbed a couple delicious apples and chocolate chip biscotti on our way out which were truly amazing!

Maro Sciacchitano

The Columbia Gorge Hotel is a place you should absolutely avoid. It feels more like the set of a dark comedy than an actual hotel. It would be funny if the guests weren't quite clearly the butt of a very expensive joke. Most of the photos and descriptions of this hotel that you see are either deceptive advertising or very old. At one point this may have been a luxury hotel, but it has not be a nice place to stay for a very long time. The current owners have turned it into a cheap motel masquerading as a vacation destination. We booked a room with fireplace at great expense. Upon arriving we were suddenly informed that the room was unavailable and that we'd been moved to another room. That room was absolutely pathetic, and we had to pay the same price. The staff made no effort to make us feel weclome. There was a wedding in the hotel that night and the room was useless because of the noise. To say the bathroom and furniture was spartan and cheap would be a gross understatement. Save your money, sanity and time and stay absolutely anywhere else.