LaserAway Dallas

I had an amazing experience at this location! The staff were welcoming and professional, and the office was very clean. Michelle took the time to understand my goals, ensuring I receive the best results. Her skill and attention to detail made the entire process comfortable and seamless. I highly recommend her and will definitely be coming back!

I have been a patient at Westlake Derm for years and they exceed my expectations and address any concerns I have every time. My most recent visit was with Michelle and she walked me through the entire process before treatment and I have been loving the results. The staff is professional and always so kind and helpful. I would recommend visiting here for any Derm/cosmetic treatments!

I have been a patient at Westlake for almost 10 years, and while the quality of services has always been excellent, the ongoing billing issues and lack of accountability have left me no choice but to go elsewhere. Despite having clear documentation showing I had prepaid for a service, the office repeatedly denied it and continued to charge me. I spent months going back and forth with their billing manager, Morgan, who was unable to provide any proof that the funds had been used. When asking about the obvious credit (that matched my cc charge) on their invoices, the response was “that’s just our invoicing system, that doesn’t really mean it’s ’a credit’”. So, despite invoices and credit card statements showing nearly $1k in remaining credit, my concerns were rudely dismissed over 4–5 times. Finally, dumbfounded, I requested escalation to someone else, left multiple voicemails, and sent emails, yet no one outside of Morgan who had no interest in settling this ever followed up. Beyond the blatant billing mistake, the overall customer service experience was shockingly poor. There are far too many reputable dermatology offices in Austin that provide outstanding care, bill accurately, and treat their patients with respect. Unfortunately, after almost a decade as a loyal patient, I will be going elsewhere and can no longer recommend this practice.