Library House Surgery

My wife was struck off! We were together sat in our own living room. The only aggressive person was Jenny, the paramedic.... No investigation... No questions asked. Disgusting. This was so upsetting as we were both patients.at Library House. I would change but I'm almost 70 and don't want the disruption. It begs many a question how you vet your staff. Why is she no longer a full paramedic, I guess she's just not cut out for it. She will end up being sacked and this will reflect on your surgery. Don't just strike patients off. Investigate! My wife was a patient since Collision Rd was split into 3 surgeries and was assigned to you. She's 62 now, with no record of aggression to your staff.

I had an appointment with Dr Robinson today as a result of contacting my own GP Acreswood Surgery Coppull. I was very impressed with the service I received at this appointment. Dr Robinson was lovely really listened to me took his time examined me and gave his advice. I felt reassured after this consultation. A really good service.

I regret to say that my experience with this GP has significantly declined over the past few years. It seems that the focus has shifted from patient care to profit. I have encountered difficulty in obtaining medications that the mental health services team has approved, raising serious concerns about their commitment to patient health. Furthermore, the attitude of the staff has been disappointing; I have often felt spoken to dismissively, which is unacceptable in a healthcare setting. Appointments are nearly impossible to secure, making it clear that this practice is more concerned with managing numbers than providing quality care. It has come to my attention, through whistleblowers, that decisions regarding prescriptions are influenced by financial considerations rather than patient needs. I would like to emphasise that I do not wish to be contacted regarding this review, and I will not provide any information about the whistleblower in accordance with UK whistleblowing protection laws, specifically the Public Interest Disclosure Act 1998. If you value compassionate care over a transactional approach, I highly recommend looking for a new surgery. This is no longer a GP service; it feels more like a business.