The Chorley Surgery

Only given 1 star due to not having the option for 0 stars! Called at 8 only to be told they won't make appointments over the phone anymore and that I had to go through the ridiculous process of filling out a form online, then to be told to just visit my pharmacist and there are no appointments available for 2 weeks and they wonder why A&E is so busy

This is my family's GP and the service has always been great. The staff are always professional and treat us with respect. Occasionally there are wait times when you come for your appointment but considering you are dealing with people's health I don't mind waiting!

Got told to phone up for a repeat prescription the next time one was needed as it was a certain medication. For my very poorly son who due to a misdiagnosis of eczema despite being informed of his pituitary tumour has wasted three years and become even iller due to misdiagnosis so is unable to sort this out himself. These policies the surgery has directly impacts those who are unable to use the internet or walk to the surgery themselves. And after waiting 45 minutes just to speak to someone is also poor performance. People do not fit into neat little boxes and policies should have room or have employees who can identify when rules don’t need following. Absolutely appalling service that doesn’t take into differing needs