Lithia Chrysler Dodge Jeep Ram of Bend Service Center

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James D

So often people forget to give good reviews. I brought my used jeep in, bought out of state, to evaluate a check engine light. The tech / service manager? was super busy but super helpful and found time to scan my code and tell me about it. He then later called me to tell me that he reactivated the warranty that typically expires when a car is brought in from the Canadian market. Amazing. He didn’t have to do that. Thoroughly impressed.

Nancy Nel

I had to jump on and share my experience with this service team. I think it was...Zack and Quinten who assisted us. We had moved to Bend this year. We were nervous about leaving our service dept in Reno, NV. No need to be nervous. This team diagnosed the problem with our 2024 Jeep Gladiator and fixed it quicker than anticipated; and they were so nice and professional. I know a lot of service teams around the country work on commission and so you always feel service is overcharging. Not Team Bend. Fixed everything under warranty-no added charges- and again...made us feel welcome to Bend. Never feel apprehensive about bringing your vehicle into this team.

Tami Bunker

Carson is awesome!!! The next guy didn't seem to listen to anything we said. I would have given it a 3 star except for Carson was so great. Chris did a great job also.

James Mayo

I’m on a road trip in my ProMaster, currently passing through Oregon. There was a recall on my vehicle due to the transmission, it was also time for a oil change and tire rotation. I called several RAM dealers in the Portland area while passing through there, the people on those calls were very confused around what the recall required and were a hassle to deal with, some their pricing for a basic service was also insane. One lady was also harping on about the auto workers strike affecting recall inspections which made no sense as most vehicles don’t actually need parts replaced. We stressed the fact that our priority was just wanting the vehicle looked at to know if our transmission was affected (our VIN had a recall on it for the transmission inspection). After such bad experiences on these calls we decided to check out dealers further down on our road trip route. Lithia RAM was the first dealer service department we spoke with that gave us the exact recall inspection information in a complete and concise manner which was extremely refreshing. They were clear on what the recall inspection was and potential next steps pending the inspection outcome. The cost of a service was also in the ~reasonable~ ballpark. So we decided to hold off on the service and recall inspection until we got to Bend. We had a great experience during the appointment (with some much needed hot chocolate) and were glad we came to this shop for the inspection and service. Everyone we dealt with was polite, professional and knew exactly what they were talking about. Thank you guys and girls!