LW Haddow Plumbing & Heating

Very impressed with handling of stinky water (no condensation trap) through ageing extractor fan. Quickly identified and rectified. Fast, friendly and efficient. Good price too. Highly recommended.

Until our last experience we have always been very happy, however I cannot recommend now. Our boiler required repair, 1st engineer didn't seem to know what was wrong or understand how air source pumps work but said it needed a part and would be in touch by end of week. 5 weeks later still no sign. After several phone calls to the office and always being fobbed off and promised call back etc which never came. Now during this time we had no hot water with a new born baby. 5 weeks later we finally managed to get the normal engineer who is familiar with our system. Appointment arranged, however the original part ordered was wrong. Another week and half waiting and this time correct part. Total time of diagnostics and repair approx 1 full hour. Now to the invoice, 2.5 hours labour, which includes travel time. Mileage charge - 64 miles @ 65p/mile. However, over the 2 visits for the successful repair, engineer was 1 hour total approx. Also on second visit, engineer only travelled from another house in our estate. 2 minutes travel. The invoice was renegotiated slightly but I feel the milage charge was still wildly wrong /chancing. I understand the 1 hour minimum charge per visit. But charges where never explained at beginning. To conclude it felt like there was a complete lack of ownership or interest by the office and company However Darren the engineer who did manage to fix fault is great.10/10. Be sure to ask for him otherwise I wouldn't waste your time. Ps I have spent enough discussing this issue with your office so please don't offer that as a response. Kind regards.

They first misplaced the appointment that they had previously confirmed by email and it had to be rebooked. Engineers were badly behaved and talked each other down during the job. The company is not flexible and is unwilling to take responsibility over their mistakes. I will look for a different service going forward and I would not recommend this business to anyone.