Merchants Paper Co

Heather in Print department is awesome! She does an amazing job! She always gets my Print outs how I want it in a timely manner. She deserves a Raise!!

I had an amazing experience My computer got hacked by somebody pretending to work for Microsoft and the wonderful manager, the man with the beard he fixed my computer which I had spent 24 hours at least on trying to do and didn’t even try to sell me a new one I came in with the intention of just throwing it at somebody to recycle it and buying a new one, but he fixed my old one and I am so thankful it’s rare in this world that someone does something nice to someone and doesn’t expect anything. This will always be my go to store

Why didn’t the employees know basic knowledge that some self serve stuff can only be done on their website? I mean generally a lot of answers can be found navigating on the main website- an average person can pull out their phone or whatever computer they have and search their own company website? They just say they dunno and ignore me. Also, I tell them their WIFI wasn’t connecting for me; she looks at me and walks away. The weirdest customer service. Also had trouble ordering online, choosing a binding for a set of documents wasn’t obvious the first time I ordered. I called Office Depot main line but was easier to just cancel and re-order. Had to call again to reapply discount code- initially they were like they couldn’t on their end but then they said they sent a request and apologized the guy before him didn’t give me a cancellation ticket but this guy didn’t give me one either? Then he said wait for a survey but hung up anyway? Oh well.