Midtown Renaissance

Not available.

Nihilim Gaming

I am awarding two stars because the maintenance was okay. My primary complaint has occurred upon move out. After having a month pass and not receiving any notification, deposit disposition or the deposit itself, I called the company to find out what was going on. To this day, 5/30/18, I have yet to receive the deposit. Renters Warehouse agents claim they, "dropped the ball" and gave most of the deposit money to the landlord, and now he isn't returning their calls... We are still without our deposit two months after move out. I honestly wouldn't recommend this company, as their agents have failed to call me back despite the multiple requests I have made to update me on the situation. I have filed a complaint with the BBB and am hoping I will not have to take this to small claims court. Edit 6/24/18: Still without an update on our deposit and surprise... the company did not respond to the BBB. Reducing to one star as no amount of maintenance can make up for this. We also had Leslie Wilson, and she was great... up until she got us in the house. I understand it's not her job to resolve this type of issue but she was the face of the organization and assured us of the quality customer service Renters Warehouse offers...

Meghin

I was a tenant under Redneck property for several months before it was switched to Renter's Warehouse. It was easy to pay my rent on time, the online maintenance portal was convenient. Plumbers always contacted me quickly, and the office would e-mail me with the details as well. I never had to wait for repairs, and the contractors even went the extra mile to tell the homeowner the deeper issues in my home that were causing the "minor fixes" they had to do regularly. It was easy to see a history of reports and how they were dealt with.

Grayson Neal

Since all these reviews seem to be from property owners, I'll drop a tenant perspective into the mix. This has been the most miserable renting experience I have ever had to deal with. I moved in on December 10th, 2016 and did not have hot water or functional plumbing until January 10th(just kidding, it's still not working), 2017. A full month. NOW a month later, they still have not paid me back for the plumber I had to hire because theirs refused to show up. The house had unpainted doors and trim, and there were still leftover tiles and paint in the bathroom from their "remodel" when I moved in. Their contractors never communicate, nor does Redneck. It's a nightmare scenario, and one I'm trapped in until December. Avoid at all costs. They just got bought out I found out, so it will either get better or worse. I'd venture towards the latter.

Madison Thornbrugh

Renters Warehouse has really diminished the quality of service for Redneck Property. When we started renting our property in January of 2015 I thought we had hit the jackpot with Redneck Property. They were attentive, returned calls in a timely manner, and helped us get quick solutions to any fixes or breaks we encountered in our house. Since the buy out the service we have received has been AWFUL. I have to speak to four different people from all over the US to get a simple doorknob changed or pipe looked at. I was on hold to talk to an 'adviser' for 45 minutes this morning after leaving a voicemail with the local property manager Cassie. I wont hold my breath for speedy assistance.