Morris Dibben Sales and Letting Agents Winchester

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pang pang yan

Thank you for your response. My concerns relate communication from your staff, which I did not find appropriate or helpful at the time. I have no intention of being abusive, and I would appreciate the same level of professionalism and understanding in return. Google reviews exist so customers can share their experiences and provide feedback. If negative feedback is a concern, then perhaps this platform is not the most suitable place to engage with customers. As this matter is now resolved on my side, I do not wish to take it further, but I hope future tenants are treated more considerately.

Vincent Jerald Ramos

My experience in renting a flat went smoothly, with many thanks to Andrea Armour and the rest of the lettings team at Martin&Co. Even though I was based outside the UK while applying, she was supportive and reassuring throughout the process. The unit was also handed over in good condition, with proper documentation and pictures.

Paige Beckett

Lettings director turned up to do the viewing a tracksuit. We were chased for a holding fee despite avoidance of a simple question of how the property would be left as it was unclean when my husband viewed. I had to request a tenancy agreement to understand what their terms were as Andrea simply wouldn't given a straight answer. Once fee was paid we sent over the information for referencing, being due to move in in 3 weeks I asked 2 days later how long roughly the process takes. I was told basically they don't know how long it takes and I hadn't provided the information, I explained I'd emailed the information 2 days later and asked what happens with my reference check as my company was on Furlough (like a lot of England) I was told they don't know and to take it up with the reference company and she just didn't read the email properly ( this happened a lot) and asked again for the referencing info. I screenshot my email from 2 days previously and AGAIN explained I had sent it 2 days prior in the email trail we were communicating in. She then replied again stating it was me delaying the process as I hadn't sent the information.... So dodgy they got the money and then basically did nothing. Having finally uncovered the property was managed by them (I'd asked in an email days before but it was ignored) we made the decision not to go ahead and requested a refund and made a complaint about the service we received. In which they replied saying they think that's best, we are currently waiting for the money back.... Fingers crossed they actually refund it. Avoid at all costs. Tenancy agreements don't have much to cover the properties being fully cleaned on check out and the service is horrendous (and this was from the director!) So I can only imagine how bad it would have been if we went ahead and then had an issue at the property. Maybe the lettings director should remember a saying my old boss used to say when I worked at an estate agents “tenants can be future landlords”. So maybe treat them with some respect and actually provide some decent customer service, I wonder how the landlords would feel if they saw how off putting your service is and to a point it literally makes people pull out of renting properties they like because of it.

Rajas More

Since we are tenants, generally we are not fond of agencies. With Martin and co we had different experience. Megan Ward who is responsible for our property has been very prompt to reply and from the start she handled everything professionally i.e. from property viewing till maintenance. The house we stayed in was quite old and we had few repairs during course of last 2 and half years. But I can say confidently that all these repairs were carried out promptly without any hassle. They have amazing portal where you can post issue and case gets created and their nation wide maintenance team addresses the issue. So resolution is a lot faster. So I didn't have to pursue martin and co on phone or email for any repairs. After posting mostly I would get engineer in couple of working days. With boiler repair engineer came in 2 hour. So they are very fast to respond and acknowledging the problems with the property. So highly recommended !