MX Wholesale UK

AVOID AT ALL COSTS!!!!!! We ordered some thermal cups for our PTA Father’s Day shop for our school for children to come pick, We found out they were cracking and contacted the number and was told loads of times the warehouse will contact us regarding a refund as we couldn’t use them. WE ARE STILL WAITING ON THIS! We are being fobbed off by the company and told we will get a call. This has been on going now for 3 months and no refund!!!! It’s appalling how bad we have been treated and they don’t care to give our money back!!!!!! We are still waiting so if someone can be bothered to get back to us!!

I placed an order with MX Wholesale on 9th April and paid a substantial amount for next day delivery. However, the order arrived approximately four days later than expected. Upon receipt, I discovered that several boxes of matches were severely damaged (please refer to the attached photographs). I contacted MX Wholesale’s Customer Service immediately upon opening the parcel, but to date, I have not received any response. Despite following up multiple times for an update or resolution, I have been met with silence. This experience suggests a lack of regard for customer satisfaction. Based on my experience, I would strongly advise others to consider alternative suppliers who genuinely value their customers. Save yourself the inconvenience and disappointment.

☆☆☆ ☆ ☆ EXTREMELY DISAPPOINTING - AVOID AT ALL COSTS UNWORTHY OF ANY STAR I placed an order well in advance—13 days ahead—to ensure everything would arrive in time. It’s now day 13 and not only have I still not received the items, but the entire experience has been a complete nightmare. At day 8, I emailed to chase the order—no reply. On day 12, I made three phone calls in the hope someone would actually honour the so-called free next-day delivery. Each time I called, I pressed the option for existing orders to get through to someone and was told someone dealing with existing orders will call me back—in other words, “We’ll pass the message on.” I do feel sorry for the lady answering the calls; she probably got the brunt of my frustration, and she mentioned there’s a backlog of calls they’re working through. But this is not my fault, and they should be doing something to fix it. I asked to speak to a supervisor and was told it was impossible to be put through to anyone higher up. Well, guess what? No one ever got back to me. Now I have 24 incredibly disappointed children because the items are no longer arriving in time—and to top it off, I’ll now have to go through the added hassle of trying to chase down a refund for goods I no longer want or need. Completely unacceptable service from start to finish. If you’re relying on this company to deliver on time, especially for an important event—don’t. You’ll be left scrambling and let down. Wish me luck getting my money back... I’ll need it.