New Balance Oakville

Purchased October 2022 and was my go to jacket. Light and comfie. I was disappointed when I brought out to wear this 2023 season. I clearly see and feel degradation of the jacket. However, their Quality Assurance Team do not deem this as a manufacturing defect, rather wear & tear. Really? So I am not to wear the jacket throughout the fall & winter? For $273.14 their quality is below my standards. Back to Winners for quality, outstanding customer service and much better pricing. Very disappointed!

Who doesn’t love going to Kit and Ace when they have a sale?! Unfortunately the only things I ended up liking were the items not on sale, but I’ll monitor these items for price reductions, don’t you worry 🥰 The hidden gem of the store is the sparkling water, hands down. Classy joint!

Five stars for customer service at this location. Specifically, I would like to highlight the level of excellence and proficiency that one of the staff members, Lauren was able to demonstrate. Lauren was extremely helpful - they didn't have my size in store when I came to this location with an online order return, but she was able to get me store credits and immediately place an order for me online so that a new item with the right size would get delivered. She did it all very quickly and efficiently as other customers were getting ready to check out. Many thanks to this store!