Northern Nevada Medical Center

Everyone was wonderful to me from being screened a week beforehand to the very vibrant young lady with her hair pulled back too tight whose name I didn’t get to signing in at 5:30 in the morning for preop check-in and Kristen was just as lively and bouncy as if it were 10 in the morning. Totally delightful experience. The anesthesiologist came and introduced himself explained the process, The doctor came in and assured me that he was there and going to do the operationand Thenbefore you know it I was wheeled into The operating Room andthe anesthesiologist put a mask on my face and I breathed in some really nice spelling stuff. and then next thing I knew I was back in recovery. I think it’s a wonderful hospital. They took good care of my husband a year and a half ago and marvelous care of me just now!

There was a brand new operating system so it took 30 mins to check-in. They woman was perfectly lovely, but that's a long time. Then after waiting in the CT waiting room for some time no one came to the window. When another patient arrived they responded to the bell however. They took her paperwork and I asked if he wantedine too. He rolled his eyes and said fine. The woman that came after me told me her appointment was at 2pm. Mine was at 1:30pm. She was taken first. When I was left there for another 30 mins I rang the bell until someone responded. This gentleman was polite, nice and didn't give me dirty looks like the 1st one had. He went to see how much longer I would be waiting. This was after 2pm now. He said it would be 5-10 mins and they told him my appointment was at 2pm. I checked my voice mail and found I was correct. My calendar and voice mail said 1:30pm. At 2:30pm I was finally taken to get my CT. We walked through the ambulance bay into a construction site with icey hallways made from plywood, up rickety metal stairs into a makeshift CT lab. It was a trailer. It was freezing. I almost slipped on ice getting there and it was the most unprofessional thing I have seen in a hospital outside a war zone. Being kept waiting for so long and treated rudely by the 1st man that took my paperwork then being told my appointment wasn't when I thought, even though I could confirm it was, and made to be kept waiting long past when they told me my appointment was, then being led somewhere that could have been the set of a horror movie is just too much.

Everyone was lovely and professional and really eased my nerves right out the gate. This was my first ever surgery and I was a tiddly bit nervous going in so to feel so listened to and taken care of, while in a very efficient and tidy hospital, was such a blessing. Sara, Matt, Mitchell, Eric, Chris, and cool-cat Dr. Juell are top notch. Deeply grateful for our beautiful State for having Nevada Medicaid to support in the healing and strengthening of my body. Haux. 🌸