Northwest Exterminating - Jasper

As a realtor, I found myself in an emergency needing a Wood Infestation Report done. Kyle and Dylan came through for me and was able to get it done thoroughly and quickly within the time frame I needed. I GREATLY appreciate them arranging their schedules to save me at an amazing price!

Drove 2 hours in a monsoon to meet Steve, the technician. I waited for an hour and a half before calling Maya. She couldn’t reach the technician but said he was probably driving to the appointment and she would send him a text to call me with ETA. He called me and told me that he needed to reschedule because of the rain. I ask why he had not called me yesterday or this morning since rain had been in the forecast for a while. He said I was on his list but he guessed that he had just missed calling me. I told him that was not acceptable and I would be talking to his manager. I called and talked to Amber, the manager. Her resolution was to reschedule the appointment and they would cover the cost for this quarter. First of all, that is a slap in the face for someone who has driven 4 hours round trip in a monsoon and sat for 2 hours waiting for someone who didn’t show up. Secondly, they have no desire to maintain good customers that have been with them a long time. Lastly, as a previous business owner, I would have done whatever possible to please the customer. Even if it took me driving the less than 15 minutes and spraying it myself. I will be looking for a new company to service my home.

I have been very satisfied w/ Bradley & his professional service. *He does such a great job and if he leaves Northwest, I will leave as well! Why? Bradley really cares about us as valued customers!!'