Ocean and Air Logistics

This company has become fraudulent. I took a box in January, I didn't have the time to do the packing and not enough things to fill it up. I did on August. I contacted this company, I wasn't told the rate had changed until when I was sent an invoice of £235 from charging per box to charging per kg. I asked for the return of my items because I couldn't pay more than 200% increase for the item. I asked for update and I have been ignored instead I was sent a reminder to pay the £235. The conversation 👇 [02/10/2023, 11:04] OK: Good morning [02/10/2023, 11:04] OK: How much is a box and a drum now please? [02/10/2023, 11:05] Ocean & Logistics: Good morning [02/10/2023, 11:06] Ocean & Logistics: Our box is £90 [02/10/2023, 11:06] Ocean & Logistics: Drum is £140 to ship [02/10/2023, 11:07] Ocean & Logistics: Drum is £50 to buy [06/01, 18:14] Ocean & Logistics: Good evening madam [06/01, 18:15] Ocean & Logistics: Can we drop the box this evening? [06/08, 18:59] OK: Hi, when can you collect the box please? [06/08, 19:08] Ocean & Logistics: Good evening [06/08, 19:08] Ocean & Logistics: Friday should be ok [12/08, 18:59] Ocean & Logistics: Madam, the invoice was sent from our accounts based on weight. It is very heavy. You are not a new customer to us, I would have thought you'll say this is what was sent to you that it's too much and propose what you want to pay so I can discuss with others involved, not that we should return your box. [12/08, 19:02] Ocean & Logistics: You took the box in January or Feb , that was a long time [12/08, 19:04] OK: It doesn't matter, I was delayed based on things to get. If you moved from box to to weighing from then you just need to inform me so that I can inform the other people whose items are there if it was alright with them. [12/08, 19:06] Ocean & Logistics: When we delivered the box we told you we had a container going soon , this is 7 months later. [12/08, 19:06] OK: You said you load every week or so. It's not for me alone please [12/08, 19:07] OK: You charge according to box but this is showing weight [12/08, 19:07] OK: Send it back please. Thanks [12/08, 19:11] Ocean & Logistics: Ok if that is what you want [12/08, 19:11] Ocean & Logistics: I'll inform the warehouse [14/08, 16:17] OK: Good afternoon sir Have you been able to contact your warehouse please? I am not paying a 250% increase on that box. I lost my uncle and his wife is traveling home before the end of this month and wants to help me carry some items please so I'll appreciate it if I can have it by at most by next week please. Thanks OCEAN AND AIR LOGISTICS LTD £235.00 GBP Overdue - 12 Aug 2024 Invoice #: INV-OAA3747

My first use of their service was nothing short of amazing. Delivery was swift and customer service was top notch👍

This was first business with the company and I will definitely use them again and also refer them to others because my shipment arrived intact and on time.