Olson's Air Conditioning & Heating Inc.

Had central AC installed by them about three years ago. It no longer works. Trying to contact them just refers me to Gold Medal. These guys don't seem to exist anymore.

We had a Rheem HVAC system installed by Olson Air in October 2021 with 10 yr parts and 3 yr labor warranty. less than 3 yrs later, the AC broke down. Since the install, Olson Air has either sold or outsourced their business to Gold medal servicing. We called GM and they said that the part needed for the AC was on back order for ~ 6 weeks. The technician Dominic said that they would try and get it sooner from another supplier in perhaps 2 weeks. Its been over 2 weeks now and we've had to endure the sweltering 95+ degree heatwave with no central AC. we had to incur additional costs and put in at least 1000 bucks worth of wall AC units. if that's not bad enough, here's the part of real consternation and the reason for the ZERO star - I have kept calling GM to get an update on the part at least 6-7 times now. I've even offered to try and find the part myself if they would supply me with the part #. Everytime, the call goes to a national call center who then connects me with the local dispatch who has the same ridiculous answer for me - "I'll send an email". They state that they have no way to find the status of a part order, cant tell me what the part # is, cant patch me in to their supervisor (same response - I'll send an email to the supervisor and he'll get back to me when he has availability), or the technician. I asked if they can connect me with the technician - same answer - I'll send an email. I've asked for the technician to call me back at least twice and there's been nothing. I also contacted Kris Olsen, the owner of the Olson Air and have texted and left messages. Absolutely no follow up by anyone. The "No breakdown" gaurantee they have on their website is an absolute joke. They clearly dont stand behind their product or services. I understand systems can breakdown, but absolutely no follow up on the status or the part and no follow up from the technician or the supervisor is beyond ridiculous. I'm not sure how to proceed and how much longer to wait. I did find something that may be the right part but it costs several 100s of $$, but GM still hasnt confirmed the part that's needed or if they will install it if I buy it. If I go to another technician, it'll be several 100s of $$ to fix and this is supposed to be covered under warranty. I will be reporting both of these companies to the BBB. They have horrible service and dont stand behind their services or promises. I think GM is deprioritizing me b/c of the labor warranty. If i were a monthly subscriber to their service, I'm sure they would probably act much quicker. Needless to say, I would have gone to another company and perhaps with another system like Trane or Lennox. Stay away from Olson and GM. Kris Olson came off as being very local with a family run business but no follow up, responsibility or support on their services. Olson Air or Gold Medal - if you see this, have some integrity, stand behind your product and services, you need to contact me ASAP.

Olson's is a recent partner with Gold Medal Heating and Air, who was just exposed on Insider Edition as upselling HVAC units to clients who do not need replacements. As a partner to Gold Medal, it brings considerable concerns to light, as they chose to partner with a business who defrauds its customers. Stay safe when choosing your HVAC vendor, and get a second opinion in this area, as you can't trust the people Olson's partners with.