Olympus Garage Door Repair

I had Olympus Garage Door Service come out for their $19 service call. The technician told me I had a broken spring (which was true), but then quoted me $700 per spring. When I mentioned I had a quote for $450, he immediately dropped it to $450 per spring. At the time, I was a little confused and thought maybe my other quote had been per spring too, so I told him to go ahead. Within a couple of minutes, after talking with my husband, we realized our first quote was actually $450 total, not per spring, so we decided we wanted to hold off and do more research. When we told the technician we weren’t ready to move forward, he suddenly dropped the price again to $250 per spring, which made me even more uncomfortable. When I still declined, he said he’d have to charge labor and tried to have me sign an invoice for $120, even though he had only just set up his ladder and hadn’t done any work. I asked to speak with his manager, who first claimed the technician had already “opened things up,” which was not true — I even had pictures showing the old springs were still completely intact. After I explained what happened, the manager agreed to just charge the $19 service fee. The whole experience felt really sketchy with how much the prices changed and how pressured I felt to make a quick decision. I definitely would NOT recommend this company.

I would absolutely not recommend their services. The technician either couldn't or, more likely, wouldn't fix my broken garage door spring. Instead of doing the job I hired him for, he started pushing a new garage door on me, claiming some phony "special promotion." He had the nerve to tell me I could cancel in two days. I was stupid enough to give him my credit card, and he slapped a $1,000 charge on it to "secure the deal." After a while, I came to my senses. It didn't feel right, so just two hours later, I called him to cancel. He completely ignored my request, just rambling on about how "great" the new garage door was. I had to call him a second time that same day just to demand a cancellation. This time, he promised his manager would call me that evening. Of course, no one ever did. The next day, I contacted the company directly, but they gave me the same runaround. I called them again on the second day, and what did they do? They had the technician call me back! He had the audacity to tell me, "You can't cancel it because you already passed your cancellation date." I immediately hung up and called my credit card company to report this fraudulent charge and their scamming practices. In the end, I worked with a different garage door company to fix my door for several hundreds of dollars.

This company quoted me $900 when I asked for my back up battery to be replaced. They told me the battery wasn’t an issue. After getting multiple quotes I found they were flat out lying. Wish I read the reviews this company shouldn’t be in business and is predatory.