Overhead Door Company of Waterloo, Inc.

I called them on Wednesday and Jeff said they would send someone out on Thursday. He didn’t schedule an appointment for me. Mike finally came out on Friday. Said he has to replace all our parts and he promised he would be here to fix it Tuesday morning at the latest. Tuesday at 11:30 Mike still wasn’t here so I called. I was told Bruce is now going to come but he has no idea what time. I was furious and I cancelled.

Each time I have dealt with Overhead Door in Waterloo, I have been so impressed with them. They are always so helpful and are great to work with. Today Mike did a great job installing a new box for one of our doors. He was on time for our appointment and was very pleasant to work with. Thank you!

I have an odd-sized garage door. Overhead Door of Waterloo was able to competitively price me a door. Due to supply shortages, they didn't get the panel with the windows, so they put in a solid panel to get me by, which was very, very nice of them. It took many months for the correct panel to come in at which point they promptly came and put it in. Only then did they ask for the remainder of their payment which again, is top notch. I had a very positive experience with Overhead Door of Waterloo and would absolutely use them again. I also would recommend them to anyone.