Pack It Movers Sugarland

Nelson and Robin were absolutely attentive and moved my belongings with care! I highly recommend this company for all your moving needs! Here’s the bonus: it’s very affordable!!! 5 stars and 2 thumbs up!!!

I used this moving company last year and, based on that positive experience, I decided to schedule with them again. Unfortunately, this time, the service fell short of expectations. I was originally scheduled for a time window of 1:00 PM to 3:00 PM, but the drivers did not arrive until 5:34 PM. While I appreciate that the company communicated the delay, explaining that the previous move took longer than anticipated, such issues should not come at the expense of customer satisfaction. In running a business, prioritizing customer service is essential. Due to this delay, I was forced to cancel two important events related to my own business. If a company fails to honor its scheduled commitments, it is only reasonable to expect some form of compensation. Unfortunately, I received none. Also, after demanding to speak with a manager to express my grievances, he told me “I’m not going to go back and forth with you”. This experience was extremely disappointing and unprofessional and I will NEVER recommend this company to others again. Please save yourself the trouble and choose a different moving service.

The team was prompt and efficient in moving my daughter into her Austin apartment. They handled her belongings with care, ensuring no damages. Despite the summer heat, they swiftly carried boxes up to her third-floor apartment. I highly recommend Pack-it Movers.