Pathfinder Pet Care and Dog Ranch

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Jen Eve

Years ago, my family brought my chihuahua here for eye surgery, and it was successful, so I've always held this hospital in high regard. Unfortunately, on Thursday, my pug was very unwell, so we rushed him to VCA. The vets were so caring and were great communicators. Unfortunately, he took a turn for the worse and had to be intubated. He was transferred to Canwest for advanced critical care and was taken by two lovely staff members, complete with all the bells and whistles, in the back of a cab. I've never seen an animal transfer before, so I didn't know what to expect- it was pretty intense, but they took great care of him and got him to CanWest safely. Can West told me that VCA did everything right and they took great care of my sweet little pug. It's been a rough weekend, thinking I might lose my little buddy, but it appears, for now, he is on the mend—he is doing much better today... eating, drinking, and going to the bathroom. He was also extubated and is breathing well on his own. I'm hoping he gets better enough to come home. Thanks VCA, for taking great care of my baby and getting him transferred to Can West safely <3

colin behan

I had to emergency fly my dog l, Lina down on short notice, from whitehorse. The staff here went out of there way to accommodate the short time and window I had open, diagnosed issue i wouldn't have been able to get done at home, did surgery on my poor girl the next morning, and took excellent care of her. After I flew her home the next day, they called me at home to make sure she had handled the flight home well, wasn't in pain, and had started acting normal again. Above and beyond what the needed to do and friendly and helpful the entire visit. Colin behan

Geoff G

Visiting the Animal Emergency Hospital obviously isn’t something we do often as we have a regular vet for our pet concerns; however, it is so reassuring to have a 24-hour emergency available to us that is relatively close by. We’ve had to visit the hospital a few times over the past 6 years since we adopted an older street cat. Each visit was expensive, but well worth it. We’ve always had good service here, but the recent series of visits really made it clear to us how good the vets and staff are. For example, it’s likely that we were in a panic when our cat experienced trouble breathing, but I was amazed when the vet said she remembered our cat, Momo, from a previous visit three years ago (I checked our records)! I felt bad because I didn’t recognize the vet, but it showed me that they genuinely care for animals. Momo got better but suffered another bout of breathing problems and we saw a cardiologist, who was absolutely fantastic! She explained everything in great detail, always pausing to make sure we understood, and she talked to us with such enthusiasm and clarity – indicative of someone who clearly loves her job. The follow up with another vet was much appreciated, and again, everything was explained with care and understanding. Yes, it’s expensive, but well worth it for the treatment we’ve received. The staff and technicians are always friendly and courteous. We highly recommend the VCA Vancouver Animal Emergency Referral Centre.

Bruce Fraser

We brought our little dog here when he was gasping for breath at 3:00am. The staff was very clear with us up front about costs, and took him right away to give him oxygen and do some preliminary tests, which were included in the original price. The vet was busy with another dog, so we didn't get to see her right away, but that was entirely understandable. When she did come to talk to us, she was direct and honest. She told us the most helpful thing she could have done in the most tactful way: There wasn't much hope for our little guy. I am so grateful that she didn't offer us false hope. We voluntarily chose to do some additional testing that they offered, just to see if there was anything his regular vet had missed. There wasn't. The vet offered the possibility of transferring him to another, better equipped facility for more testing, but she made it clear that he might not survive the trip and the odds that they could do anything more for him there were very slim. So we had to make the hard decision to say goodbye to him after 12 years. The staff handled everything with kindness and understanding. Of course, we left absolutely crushed, but they really did everything within their power to make the experience less painful for us. Five stars.