Paws on Cook Pet Store Inc.

I am extremely disappointed with my recent experience at your store. I purchased three chew treats for my dog, with the price clearly displayed on the shelf. To my surprise, the receipt showed a higher price for each item. I returned to the register to point out the error to the young cashier, and her response was simply that it was a labeling mistake. She refused to refund the difference, which is completely unacceptable. In any other store, such an error would obviously benefit the customer by honoring the shelf price. This experience feels more like a scam or fraud than proper customer service. I find this behavior shameful and extremely unprofessional. A customer who comes back to report a mistake should be treated with respect, not ignored. This is a very disappointing experience that gives me no desire to return.

Paws on Cook is an absolute haven for pet lovers! The store is beautifully stocked with high-quality food, healthy treats, fun toys, and all the essentials you could ever need for your furry family. The staff are incredibly kind, knowledgeable, and genuinely care about animals, they always take time to help you find the right products and share thoughtful advice. The atmosphere feels welcoming and community-oriented, and you can tell they love what they do. Their support for local and sustainable brands is also a huge plus. Whether you’re shopping for your cat or dog, every visit feels personal and positive. Victoria is lucky to have such a caring, independent pet shop. Paws on Cook is simply the best! 🐶🐱

What’s not to like! Wonderful service, great products and amazing dog lovers. Thank you Connie for the wonderful care you have provided Ruby with. She adores you. And thank you for special ordering her food for us, on a regular basis. No matter where I am in Victoria, Ruby knows how to get to Paws.