Pharmacy, The University of Kansas Health System Southlake Business Park

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Dana Jones

Yet again I can’t get my prescription on time because they won’t ship timely. After not being bothered to ship for 5 days you’d think they would at least let me pick it up so my dose wouldn’t be late, but no. They won’t. It is well known that this pharmacy is absolutely horrible. I’m sure the only reason they are still open is because we aren’t given a choice to use anywhere else.

Rachel Hermelin

I have tears of joy in my eyes after getting off the phone with Kevin, a pharmacist at Southlake pharmacy. I’ve been through a nightmare situation with Walgreens regarding a recently diagnosed wheat allergy that they said they couldn’t add to my allergy list and I would have to call the manufacturer any time I refill my meds. I was astounded by Walgreens pharmacy’s nonchalance about my concerns surrounding their lack of safeguards regarding allergies. Kevin, at Southlake, was able to very clearly see all of my listed allergies through my KU profile and assured me they take wheat/gluten allergies very seriously. He was unbelievably kind and understanding and provided me with such helpful information that I decided to transfer all of my prescriptions to Southlake Pharmacy. I feel like they will take my health issues seriously and into consideration as they fill my medications. THANK YOU, Kevin, for your help today- it was a literal answer to our prayers!

Carol Edds

I have had multiple negative experiences with this pharmacy, which is disappointing considering that it is the KU Health System. It literally takes WEEKS to get a refill, with no communication or information provided. I called in a refill on a Saturday (knowing that they were closed but figuring it would be handled the following Monday). Five days later, I see that they input it as a "visit" in MyChart with no information other than my current medications. Still no medication 10 days after my first request. UPDATE: Kris was fantastic and noted that the order had a note to "verify cost" and that the order was then cancelled. No information was ever communicated. He corrected and fulfilled the order.

allison frankovic

I've had plenty of good experiences with them and plenty of bad. Frustrating because all of KUs other pharmacies have excellent customer service, but I realize mistakes happen. However, I'd have a better customer service experience talking to a literal brick wall vs speaking to Sarah B. On multiple occasions she's been flippant, smug, dismissive and rude. If that isn't enough, she mumbles so badly she's impossible to understand. I'm not a person who gets mad at people who are just trying to do their jobs. Sarah B, you make me my blood boil