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100 airmiles spend 10$. As an airmiles collector great deal, never been to Pharmasave but willing to stop and purchase something for 10$ for the 100 airmiles and chose King St closest to me. Walked in, 3 or 4 girls are at back counter, chatting up some guy about his ailments, laughing and giggling, no acknowledgement, or hi, or offer to help, and I'm the only one in this high priced, minimal store. Shame on these girls. Pharmasave if your wondering why business is slow, go to your stores, undercover. An acknowledgement, hello or anything might have been appreciated. Only bought for the airmiles definitely not the service. Never will go back . First and last time. Disappointed ☹️.
I called in to this pharmacy looking for a specific type of medicine for my daughter. Though they didn’t have what I was looking for, the woman I spoke to, Laura, was so incredibly helpful that I had to leave a review for her. Normally I’m lucky if I get two seconds of interaction with a pharmacy over the phone, but Laura didn’t make me feel rushed at all, and spent quite a while talking to me without it feeling like I was taking up too much of her time! I explained to her that I have trouble medicating my child because she isn't quite at the point where she can swallow pills, but she hates the taste of liquid medicine for kids. Laura told me that she empathized, because of her child having similar issues, and she referenced a powdered Tylenol for kids that she uses for her son that apparently tastes just like candy, and I was totally unaware that something like that existed! Now I’m so glad I called in and got to chat with Laura, because this product should make my life a whole lot easier when my kid is sick! So even though I wasn’t able to get the product I needed from this pharmacy today….entirely because of Laura, I will absolutely be giving this business my patronage where ever I can in the future! It’s so hard to find good cx service these days, so this pharmacy should hold on tight to this employee, because she absolutely earned them new business today!
2 stars is being kind. Customer service is poor. Knowledge is non-existent. Being a happy customer for 20 years Will be changing to Shoppers Drug Mart soon
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