PMI Birdy Properties, CRMC

Birdy Properties has managed our leasing unit for the past 10 years. I have nothing but good things to say about Birdy. Everyone with whom we had some degree of interaction, always showed professionalism and empathy. It’s rare to find those 2 values combined. Ms Sara, does standout, I must say, for her promptness and for her problem solving skills with a perfect hint of humanity. I’m thankful for the service that Birdy provided to my daughters and I. If I ever buy, they will be the first contact! Thank you Birdy!

I’ve been a tenant now for a roughly 7 months now and have never made a late payment but whenever there is an issue with the home it may take 30 days before someone reaches out to fix anything. We have had our shower door off its hinges for 4 weeks and have yet to be contacted about our issue after putting in a work order. No problems with PMI until there is a problem, then you may as well wait a few weeks and hope someone calls to help. Never have dealt with this when renting besides with this company.

Do NOT go through Birdy properties! They make you a good offer to not take a security deposit at move in but they use a scam insurance company RHINO who makes false claims on the condition of the house and the property management company uses all your “insured” dollars to supposedly fix things that don’t need fixing, which YOU have to pay back. Almost $5000. I have always received my deposit back! Why? Because I take great care of the homes I rent. I’ve also rented my property out and have never seen such a scam. I have seen NO invoices to prove that the cost of repairs actually cost what was estimated. I have attached photos of how the house looked when I moved out. I lived there for almost 4 years had the carpets shampooed and house professionally cleaned and they claim the paint was in bad condition and essentially the whole house needs repainting. Also someone made damages after I turned in the keys and they are trying to charge me for it.(last photo) Also Texas has been in a drought for years. The owners didn’t have a sprinkler system so the grass is brown. I’ve seen the grass turn green if you water more than what is allowed but that is not what the city of Universal City allows. They quoted the entire yard needed to be replaced instead of re-seeding and aerating. Do not think that your payments to RHINO are going towards a deposit. Run from this scam. Please see invoice below and the condition of the house when I moved out. The last photo is the damage that was done after I moved out that they are trying to charge me for. I’ve been trying to resolve this matter since June. I offered to pay what I believe is fair based on fair wear and tear amount of $1200 dollars Birdy recieved $678 and says they can’t assist with resolving lowering the remaining balance and Rhino only responds to emails with no number to talk to anyone directly. Highly do NOT recommend!