Prince Jewellers (By Appointment Only)

I took my star sapphire ring into London Gold for resizing. When I picked it up it looked great and fitted perfectly. I took the ring home whereupon the star sapphire fell out. Luckily I found the stone. I took the ring back but they refused to do anything without charging me more. They accepted no responsibility for the stone falling out. Strange that it was in place for 40 years. Never fell out. The male employee there was very rude. I left with my ring to find another jeweller. A word of warning- Don’t take any jewellery to London Gold for repairs.

I brought my ring to London gold to be resized. It’s a vintage inherited piece. After about a week I was called to pick up my ring. Upon picking up the ring I noticed significant problems and damage (as follows). Solder used in the process was dripped on the head of the ring. The original jewelry markings from the 1940’s (including the 18k and jewellers stamp) had been removed. The ring was incorrectly sized to 4.25 instead of 4.75 so is now too small for me to wear. The ring was also damaged and is now lopsided and crooked. So, pretty significant issues and a lot of carelessness. London Gold also expected me to pay for damaging my ring. I gave London Gold a second chance to repair the issues. They called me after a week to pick up the repaired ring. When I picked up the ring the solder had been removed but the ring was still incorrectly sized and lopsided. I gave London gold a second chance to repair the error and they didn’t. They handled this whole situation like it was a joke. I would expect they would treat things with more care and competence. I now have to take my ring elsewhere and pay someone else to repair the damage done. I will never get back the removal of the jewellers branding stamp and the ring will need some work and cost to repair. The carelessness by London Gold has been very upsetting and stressful. I strongly advise you bring your jewellery elsewhere unless you want to run the risk of your jewellery being damaged. I included a picture of the lopsided ring below so you can see their workmanship.

I just had an unexpected outstanding experience at London Gold. My autistic adult daughter had a ring stuck on a swollen finger which John cut loose for her. She is quite sensitive and nervous about sounds and sensations but he distracted her with an in-depth Pokemon discussion that I must admit the details of which I couldnt even follow. The genuine kindness and level of care blew me away and really highlighted for me what a genuinely good and caring person is operating this business in our neighborhood. I found them simply by searching for "jeweller near me." I'm so grateful. I hope to bring him any future business I might have because I believe good people should be rewarded. What a memorable experience. Thank you.