Ptarmigan Sports

James was super helpful and knowledgeable. Went out of his was to help me out. Love the folks at Ptarmigan. Great selection for all your outdoor adventures.

James was absolutely amazing. He helped me find the right Yakima box for my needs. He was not just interested in making a sale, but went above and beyond to make sure I was 100% satisfied with my purchase and gave me incredible knowledge of the product. Thank you for taking care of the Locals.

Rarely do I post a negative review. It's hard being a business owner. For this situation I make an exception. We have shopped her for over fifteen years. At first a as a frequent visitor and now as a part time resident of Vail Valley. Last week we stopped in and I bought a pair of hiking boots and my wife picked up a few things. Without looking closely at them except for size we walked out. Once home the $80.00 sweater had a spot on it. (Inexpensive item but it was cute). When we tried to return it exchange the young salesman with a beard said my wife had worn it even though it had the tag still on it. He clearly stated she was a liar and nothing could be done. We emailed the owners Mike and Mary who know my wife by sight when they see her. No response so far. You decide if you want to shop at a store where the young employees are so poorly trained that they insult their customers. After many years and thousands of dollars, we will shop at home or on line for the things that we use to go out of our way to support local business. We will never set foot in this store again. Good bye Ptarmigan, hello Amazon!