RentacarDirect

Despite the bad reviews, I have not had any problems. The cars are new and clean. Often I was given a higher class car without any extra charges. Great prices. There is one major tip to avoid a bad experience. Always buy insurance directly from RentACarDirect, the price is quite reasonable. They check the car thoroughly upon return, so it's best to avoid unnecessary disputes.

This was the worse car rental experience in my 25 years of renting a car. I got charged an additional $390 for supposedly "failing to report a trip abroad." Except that I did not go abroad, and did not agree to such an extortionate fee when the total rate was $90. I had to place a chargeback with my credit card company.

I recently had an outstanding experience with RentACarDirect (RAC) in Warsaw and I am thrilled to share my positive feedback. During the busy summer period, I decided to rent a BMW 1 Series for a week for a road trip I planned. Upon arriving at Chopin Airport, I was greeted with an impressive level of service. RAC's office located within the terminal made the pick-up process seamless. The staff was incredibly pleasant, taking the time to explain all the necessary details and walking me through the rental process. In no time, I was heading to my rental car, and the efficiency of this experience was impressive. One of the noteworthy aspects of RAC's service is their prebooked cleaning package. For a reasonable fee of 30pln, I was able to return the car without cleaning it, which saved me valuable time and was only marginally more expensive than using a traditional car wash. This convenience was greatly appreciated and something I recommend to future renters. The highlight, of course, was the rental car itself. It was the exact BMW 1 Series that I had booked, and it was practically brand new. The interior and exterior were impeccably clean, and the car was equipped to a very nice specification. RAC went above and beyond by providing a high-spec vehicle, proving their commitment to quality service. Throughout my trip, the car performed flawlessly, delivering a smooth and enjoyable driving experience. Even in an unfortunate situation where a minor collision occurred, RAC's staff was readily available over the phone to assist with the necessary paperwork. Their support and responsiveness in times of need further emphasized their dedication to customer satisfaction. The return of the car was also very smooth, with the only small issue being finding the parking area, which I believe is more the airport's fault. Within just a few days, I received notification of any deductions from the deposit, and I found the charges to be fair and transparent. Overall, my experience with RentACarDirect was extremely positive from start to finish. I wholeheartedly recommend their services to anyone looking for a reliable and hassle-free car rental experience in Warsaw. Their commitment to quality vehicles, exceptional customer service, and transparent processes makes them a top choice for future rentals. I personally intend to use RAC again for my future travels.