Riverstone Resort & Spa

Not available.

andrewpR5356IE

This review is for the Two Bedroom Penthouse, river view. We were charged an additional cleaning fee before we even walked in the door, the only explanation being they raised the rates since we booked. Five out of seven power outlets in the kitchen didn't work. The AC units are so weak they had to put several additional window units into the room to keep it under 80 degrees during the daytime. They don't enforce their non smoking policy at all, plenty of people smoking throughout the facility, in the halls and out at the lazy river area. The washing machine is covered in mold and smelled nasty. On the plus side the view from the room was amazing. The furniture both in the room and the on the deck were in excellent condition. The cleaning crew did a great job, the room was spotless when we arrived. The place itself is well located, being right on top of a bunch of attractions and many good restaurants. The lazy river is nice and well maintained, the indoor pool was OK, though they definitely needed to clean it more often throughout the day to keep the bugs out (they had windows and doors open for a nice breeze). Overall this place was not worth what I paid for it and I'm disappointed.

Stacy Wilson

The Resort itself was very nice. All the staff and grounds were great. Our spa experience was perfect. A few minor drawbacks were the pillows and doors being slammed all hours of the night and very early morning. The other guests being rude had nothing to do with the resort itself. Great convenient location.

Avonne Photography

10/10 across the board! I just came back home after treating myself to a solo trip here at Riverstone. I can’t say enough good things about this place. The location is unmatched, and right in the center of everything, the lazy river is so quaint and perfect, the rooms are basically many apartments, with a full service kitchen balconies that overlook the river and immaculately clean. But best of all I think is their spa. I booked for services there because I was so pleased with the service. The first time I went on the trip. Everyone is so kind, Relaxing, and it is run very well. I cannot wait to come back here. If you’re thinking on staying here either as a solar trip or with your family, it’s perfect for both. Do not hesitate to book this place.!

Ivy Leichtman

I really loved this place. It feels very separate from the rest of the pigeon forge. The amenities are lovely and the service is great. I especially appreciated the washer/dryer in the unit. It's a great place to bring children with so many kid focused things.The small downsides were that there was no oven in the unit and there is no on site restaurant. Neither of which bothered me at all but might bother some. I would definitely stay again.