Servus Credit Union - Deer Park

We have been using Servus Credit Union for years, and have been very satisfied customers. We especially appreciate Kyle's kindness & helpfulness- he is lovely to chat with, and always helps us with our banking issues. His customer service skills are exceptional, and much appreciated!

When I first spoke with the Credit Union about moving my mortgage, they were attentive and promised superior individual service. As I began to use their bank though, the issues mounted. I was unable to complete basic e-transfers, bill payments were delayed, I was unable to transfer money to a credit card after 3pm, otherwise it would take 2-3 business days. Then came the extra billing, I was charged for paper statement fees my first month, despite having chosen electronic statements, and not having had any statement issued previously. When I spoke with the customer service agent they lied repeatedly about where the fee came from, then their supervisor told me that they could do a one time refund as a courtesy - but still could not explain why I was being charged fees. The whole organization seems to just guess and try to lie to customers to move on to the next. I expected that from the bigger banks, which was why I tried going with the Credit Union, sadly there's no difference in treatment, just a lower level of basic service and competence. Do yourself a favour, ignore their sales pitch it's the same as any other bank except they justify their poor systems by pretending to be a little guy who's working with you.

Get Gas? Account locked. Get a paycheque? Account locked , money put on hold. Beggining/End of the month bills? Sorry can't pay them account got locked after buying a coffee. This bank is ridiculous , my husband banks through here and we cant wait to switch him to my bank asap. Non stop reoccurring issue they keep saying "won't happen again"