Servus Credit Union - Mount Royal

I am a client of Service Credit Union and have been using the branch for more than two years. During all this time, I have only had positive impressions of both the branch and the credit union as a whole. That is why I would like to express my gratitude to the branch employees for their high professionalism and excellent human qualities (politeness, friendliness, friendliness). I would especially like to mention my manager at the bank, Oksana Rybalko. During all these years, she has been doing her job flawlessly: providing the necessary advisory services, offering the credit union products that are interesting to me, etc. And Oksana always respects my time. And she is also just a nice person. The other employees of the branch are also friendly, professional, and strive to meet the needs of customers as best as possible. I can say this both from my own experience (I turn to them for help when Oksana is off) and from observing how they communicate with other clients. Summarizing what has been said, I would like to express my gratitude to the employees of the department once again for their professionalism and good attitude towards clients.

I would like to take a moment to express my sincere appreciation for the excellent service provided by Oksana Rybalko at your Mount Royal branch. She is a knowledgeable, friendly, and client-oriented professional who consistently helps me resolve any banking issues I encounter.Oksana is always ready to assist, no matter how complex the situation may be. Her thoughtful, personalized approach and commitment to delivering the best service have made a significant positive impact on my experience as a client. I confidently recommend Oksana as an outstanding advisor to other clients, and I kindly ask that her excellent work and popularity among clients be recognized by management. Olha Akhmedova.

I’ve often found banking with Servus frustrating, but Owen at the front desk completely changed that experience. He was incredibly knowledgeable, patient, and made sure I understood every step of the process. Huge shoutout to him for his outstanding service—he truly went above and beyond!