Servus Credit Union - Sunridge
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My 85 year old mother banks at this location. She always talks about how great the staff are there. This week I had to go in with her to look into issues with her on-line banking and credit card Kristy greeted us a we came through the door. She was so awesome with my mom. She calmly and professionally listened to all of the issues mom had and one by one looked into them and corrected them. It was the best part of a challenging day. She confirmed that mom had the correct branch phone and email numbers to address future issues that may not require a branch visit. Way to go Kristy and Servus.
Teller made sure to question me about closing a savings account I don’t use, which was not why I was there. Then made a face and asked if there was anything else, completely forgetting that I’ve been standing and waiting for a bank card. I’m changing banks anyway due to unprofessionalism and general lack of knowledge from Servus.
they don’t know what they are doing. Very unprofessional. The manger is zero help and extremely incompetent can’t do her job
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