Setyres Epsom

Needed a repair on my car and called around a few garages in a Saturday morning. Firstly, they were open and others weren't. Then the quality of conversation and advice was excellent. I had a good idea what was required, how long it would take and how much it would cost. Presently surprised at the quality of the premises, very professional - not the usual man in overalls in a tucked away teasing estate. I'll be using them in the future and will be referring anyone to them for a fair and honest service.

Came here one time to get a set of tyres done about 1.5 years ago, I've now been back 4-5 times since as we have 4 cars in the family. Professional service and the garage has a lovely waiting area supplemented with great coffee! The staff really look after your car (and wheels) so will definitely be my garage of choice for tyres.

Very disappointed - awful experience. I went to change four tyres and ended up with another £230 bill due to their incompetence in removing the wheel bolts on my rear tyres. I agreed to change the wheel bolts (8 of them) and give them the benefit of the doubt; they were being honest. But a moment later, they added another add-on to the bill: they broke the TPM sensor, which then required a new one. They also damaged/scratched the wheel near the sensor area by hammering the sensor out. The staff who changed the tyres were friendly but seemed relatively young, which could have been why they couldn't simply change four tyres without add-ons. I spoke with the manager and told him that this is not the way you do things - you don't hammer on the sensor and break them without my consent. But he gave me a choice to complain to BlackCircle or drive away and fix the tyres elsewhere - which is ironic; how can I drive the car with a flat tyre after you brake the TPM sensor? I have been changing tyres for over 18 years on dozens of vehicles, and this is the first time I have encountered these excuses. They seem to create work for themselves while the customer has no choice but to approve the bill, which is a very poor practice on their part. I am a businessman myself, and this is not how you do business. I would not use Autotest again, nor recommend them.