Simply Fabrics

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E K

TLDR: open your packages as soon as you receive them, preferably video record them too, to check that you received a correct order. 2 stars to acknowledge that I've ordered from this yarn shop many times in the past with no issues, except for 2 times - both times I was sent 2 skeins short of my order. I placed an order last year that went so horribly wrong, I need to let other people know because yarn isn't cheap. I would email to ask for a refund but I don't have confidence that I will receive a reply. 1. 17 November 2024 I placed my order for 9 skeins of Rauma Fivel in shade 7 (Poppy Blue), dyelot 6 2. 21 December 2024 I email the shop because I hadn’t received a shipping notification and I was worried my order might have been missed 3. 22 November Simona replies saying “Your order will be shipped today as we were waiting for Rauma delivery so all of the skeins come from the same dyelot.” That's fine, it's very thoughtful, although I wish this had been communicated. 4. Early December: I receive my order and it’s 2 skeins short. I figured that I’ll sort it after Christmas because of the holidays. 5. 27 December 2024 I email Simona to let her know my order was 2 skeins short (quoting my order number) 6. 28th December 2024 I received a reply from Simona apologising for the mistake and asking for the dyelot number 7. 28th December 2024 I replied with dyelot number and attached an image to confirm (see image below with order sheet from shop) 8. 30 December I resent my email to follow up because I received no reply 9. 11 January 2025 I go on knitt.co.uk to use the live chat follow up on my missing skeins because I received no reply to my second follow up email. I receive confirmation that the missing skeins have been sent. 10. End of January: received 2 skeins of the wrong colour. In the photo below with the 2 skeins, the skein on top is the 2 skeins of the incorrect colour I was sent. The skein below is shade 7, Poppy Blue I won’t be patroning this business in the foreseeable future because: 1. I cannot trust that I’ll receive a correct order 2. I cannot rely on good communication from the shop 3. I cannot rely on getting a response to my communication

Cesca Moll

Lovely to drop into the shop today and speak to Shital (sorry if I misspelt!). Very knowledgable service and great yarn selection ❤️

Luo Yan Coco Guo

So to sum up the reason for the 2 star review: very poor customer service! I recently ordered some yarns and needles from Knitt from which I have been purchasing materials for quite sometime now. The parcel was shipped promptly as usual, which is brilliant. However, I received wrong items. After communicating, the vendor had sent replacement pieces, and yet one item was still with wrong size. Although the vendor again replied my messages after 48hours that the right item will be sent, during the entire conversation, there was no single apology. I almost feel that I was the one causing the hassle, despite the fact the inconvenience to delay the process of my project due to the wrongly sent tools. Like another customer has mentioned, I’m not sure if I would still be loyal to this shop anymore, surely they don’t seem very keen on looking after their return customers. Very disappointing indeed.

Katherine

I made an online order for a beautiful Lykke yarn swift and yarn winder and it arrived less than 24 hours later! Thanks for such a fantastic service. I’ll certainly be ordering again and would love to visit in person ! 🤩