Spa Reveil

Got my nails & toes done, toes are alright but this set is not good —I have a lot of bumps & holes in the nails, she didn’t actually paint them (just did a clear topcoat on pure acrylic) and they’re a dramatically different shade than my (pure white) toes. I tried to voice my unhappiness to the girl & she just didn’t want to hear it, told me no, because she had another client waiting so I paid and left. It’s disappointing that one girls service made my experience bad, because I liked my pedicure & the ladies were all mostly very nice. I also had a job interview that I got these done for. But I unfortunately I will still be on the hunt for a new nail tech!

This salon accepted my friend and I as walk ins. We both had pedicures. My nail tech was nice but didn’t do all of the steps of a traditional pedicure. It felt like she was in a hurry. My friend’s nail tech was much more thorough. I had to ask for my nails to be cut (which is fine) but the tech tried to paint them without filing them. They had obvious sharp edges from being trimmed. I asked her to file them and it seemed like it upset her so I kept quiet the rest of the time. She didn’t use a callus remover or pumice stone on my heels and didn’t use a buffing block on my nails either. I had gotten a higher pedicure package (not the base) so I expected more attention to detail. In my experience I shouldn’t have to ask for each step to be completed. The pedicure looked fine at the end of the day but I did not feel like I got my money’s worth when my friend had a great pedicure. I think if I had a different tech I would have been much happier with my service.

I'm just a dude who likes a pedicure every once in awhile and I've been going here for 6 years because it's 2 minutes from my front door, but I just wouldn't be able to recommend it to anybody. 1.) Communicating with this business is kind of a nightmare. They need to forward their calls to an English speaking daughter/son, or something. It shouldn't be so frustrating to communicate the basics. (Are you busy, can I schedule a pedicure, what time... They are consistently incapable of understanding these basic questions) 2.) The 'decor' is atrocious. They need to hire an interior designer and make this place over. C'mon guys, invest in your business. There's plenty of money here to support your business, but the bathroom is gross, there's boxes visible everywhere, the chairs look like they are 15 years old, there are cheesy stickers on the windows and stuff on the wall from Michael's that just looks bad. Ugh. 3.) They've made my feet bleed the last two times I've been there. I feel like rule number one is not to injure your customer? Seriously makes me want to open a salon. Seems so easy to do it the right way. The fact that we were the only two people in there on a Saturday afternoon should tell you that your business is struggling. Get a scheduler who can communicate, redo the entire place, turn off the blaring TV, play some relaxing spa music, don't injure your customers and bruise them up with terrible hot stone leg massages, and maybe you'll be busier on the weekends.