SpringHill Suites by Marriott Prince Frederick

Not available.

Clarissa Jovida

We had a bit of a problem with the room we were given when we checked in. The carpet just got shampooed and it was damp. We called the front desk and she was very nice, she quickly acted on our complaint and moved us to another room. She was so easy to deal with and was very pleasant. Breakfast buffet was good and they have very good selections, but what stand out to us was Noemi, she was the one that took care of us that morning. She was very pleasant and very warm. She always asked if we needed anything and she always made sure that our coffees were filled. Overall this hotel is a good hotel for the price, probably needs a little updating on the lobby furnitures and pool water should be clean, it was very cloudy and the smell of chlorine is strong. What is great about this hotel is the staff, very friendly and helpful! Kudos to our front desk and Noemi in the cafe.

Kim Lyles

The room was clean and very spacious. The bed was very comfortable and the pillows were the best😊. I really love having a Keurig in my room,because I can use my favorite coffee pods I travel with. The best part was the jazz on Friday really great.

Amelia B

On June 17 I unfortunately was bitten by bedbugs at this facility and looking at a review from five days ago shows me that they haven’t done anything to fix this problem. Therefore, I have no choice but to do my due diligence as a human being and share my experience with these people. I immediately went to the hospital once I discovered I was bitten, and I also filled out an incident report with them. It feels as though I as a customer am being punished due to the negligence of these people running this facility and I don’t appreciate it. I’ve been asking for a refund since this event occurred, and I’ve been given nothing but the runaround. I am an IHG rewards member and their cooperate can’t even help me. I spoke to every manager in this building. I even was hung up on and all I want is a refund. I didn’t get to enjoy my reservation due to the lack of pest control measures that should already be in place and again NOTHING is being done about this. They just probably cleaned the bedroom and rented it out to the very next person and I just find that to be disgusting and morally wrong. Bedbugs are extremely hard to get rid of and they don’t care. They are leaving it up to their insurance to give me my refund and I feel as though them, the merchant should issue a refund as soon as possible. I shouldn’t have to wait over a month with no formal communication for a refund that should’ve been given as soon as I left the facility. It’s not fair. I was gonna keep quiet about this, but I’m literally putting y’all on blast on every platform that I have so get ready. No one deserves to be treated like this after spending their hard earned money. It’s a good thing that I was in the position to book a hotel elsewhere, but there’s just no sense of urgency as far as doing what is right. ANYBODY else in my position would’ve wanted a refund. I did not get to use my reservation the way I intended. I literally lost an entire day of my trip because I had to go to the hospital and you already know I was there all day so this is just a warning to just stay clear at this facility. It might be nice for some, but the fact that it’s Russian roulette with these bedbugs is quite telling. You’ve been warned.

Dr. Gottlieb

Wonderful front desk staff. Clean, modern, updated facility and decor. No musty odors here! Staff was very helpful. Location very close to University of Maryland, College Park, Maryland. Parents, stay away from the local bar scene unless you want to see how your kid is spending their [your?] money.