Studio Mademoiselle

Went in for a TRIM and stated 4 times before it began that I was growing my hair in length and was just in to dust the dead ends and extra weight. The stylist completely chopped my hair off (she easily took 5 inches off). I now have a hideous shag (to be clear, I didn't walk in with a shag!!!) To say I was shocked would be an understatement. I called the owner the next day for a refund, and said she'd give me my money back plus a free cut at another salon with a master stylist that she knew to help me as I grow out the awkward cut. I had to call HER back for the refund after I didn't hear back from her in 2 days after our initial call - it seemed that she felt there was no sense of urgency in the matter. She gave me the refund and said she was seeing her friend the following week to discuss the free cut, which is when I realized she was only offering this free cut to me if her friend would do it as a favour (aka as long as she didn't have to pay for it out of pocket). It's been two weeks and no word from her. It's clear to me now that the owner doesn't care that her stylist botched my hair and took something from me that will take a year or MORE to regrow (realistically, probably more). If you care about your hair at all, stay far away from this salon. If you want to deal with fair business owners, then stay away from this salon for ANY service.

I am very disappointed with my recent attempt at using the services here at Barbibelle Spa. I booked two months in advance for my daughter to have her hair and makeup done for her PROM. I tried calling the morning of the appointment to re confirm and make sure everything was good, 3 times and left a voicemail. After 2 hours and no response I showed up there in person to confirm. The secretary looked confused and unsure. She told me the makeup artist has been sick for days but asked to excuse her while she went and called her to confirm if she was coming in. She goes in the back and then comes back to tell me that the makeup artist is sick till beginning of July!? Then proceeds to ask me if anyone has called me to let me know? Clearly not. Very unprofessional and left us stressed and scrambling to find a last minute make up artist just hours before my daughters PROM! We came to find out that we were not alone in this situation, there was a few other of my daughters classmates that had the same thing happen to them that day! Prom day is a huge day for these girls and this place could care less. Not a care in the world from that receptionist! Very upsetting and I will never call this place for another service and I will make sure to share this with others because it is unacceptable! 😞

Appointment for my daughter’s makeup for Prom was canceled but nobody bothered to call us to let us know. I had 1 hour to find someone to do her makeup. A day that should of been excited fir her ended up being really stressful. They also charge me $125 for her hair which she straightened and added bobby pins on the side. The stylist said it was the charge for an updo. Clearly not the same thing at all. I sent an email to the owner and never got a response. Will not be going back.