Super E Bikes Barrie

Great customer service, Great pricing for delivery options and for services. Only issue i did have was lateness on picking up the scooter. Totally understand with traffic and such Nonetheles, highly recommended for your scooter needs and repairs

I purchased a brand new e-bike from Super E-Bikes Barrie and within the first week it developed major issues: the range display showed only half the advertised distance at full charge, and the front wheel made a loud “whoop” noise from the brakes/rotor area. When I contacted the company, instead of honoring the warranty, they dragged the process out with repeated requests for unnecessary videos and even suggested I ride the defective bike and have someone film me — which is unsafe. They also told me I would need to pay for pickup and repairs, even though the bike is under warranty and Ontario’s Consumer Protection Act makes clear that warranty repairs must be free. Out of frustration, I contacted the Better Business Bureau and Consumer Protection Ontario. Both confirmed my rights, but Super E-Bikes has since refused to answer their calls. This company has shown zero accountability, and dealing with them has been extremely frustrating. A new bike should not fail within a week, and warranty service should not involve delays, excuses, or dodging regulators. I strongly caution anyone considering a purchase here.

My partner and I first got our Emmo GT84 from Super E-bikes barrie in 2022, and it was an amazing experience buying from them. They made the entire process a breeze. We recently took Gemini (our E-bike) in for maintenance, and they took great care of her. The total cost was very affordable & the service was great. Will 100% be returning for all her future needs.