The Edgewater Hotel

This hotel is my go-to in Madison here on out. I came here back in March for a Starset Concert at the Delta Beer Lab and an Oscars Party, and I came back here today in September for an AFI concert at the Sylvee tomorrow night. This hotel is the most comfortable hotel I've stayed in. It is so quiet with beautiful views of the lake. The hotel is in a great location. It's not too far from many of the hot spots, including the state capitol building. The hotel has an onsite spa, restaurant, bar, fitness center, indoor pool (in the spa but I believe all guests can use it without needing a spa service booked) and an ice rink. It looks like they have boat tours now that there's no ice on the lake but overall the hotel has a lot. I stayed in the Langdon Sudio King Room (I included photos from my stay in March but I have the same room this trip), which is an extended stay Kitchenette room. It's so wonderful. You could do a good deal of cooking here and there's a dishwasher and garbage disposal for convenience. The bathroom is beautiful with a claw foot tub and a nice glass shower. The bed is soooo comfortable and they give you special pillows on request. I have gamer neck so I really appreciate having the ability to get memory foam pillows. Seriously I slept so well here. I'm definitely choosing the Edgewater for future visits to Madison, and I'm looking forward to the rest of my current stay here.

The hotel is convenient and accessible for foods, activities, scenery. The location is within walking distance of the Capitol. The hotel's restaurants provide different variety of foods along with other services such as gift shop, spa, etc. Great experience services. Staffs are always friendly and welcoming.

TL;DR: Beautiful hotel. Great location. Awful arrival experience. ||||We stayed at eight different hotels/inns/lodges during our recent two week road trip to the Canadian Rockies from Columbus, Ohio. Needless to say, we have an efficient routine. On our way home, for our last night, we arrived to The Edgewater at 5:50pm. I went inside to check in while my husband stayed with the car. By 5:54pm I was back outside, but my husband and our car were gone. Odd. I tried calling and texting (thankfully I hadn’t left my phone in the car). Nothing went through. Again, odd. I waited outside for 20 min, growing very frustrated and, eventually, concerned. During this time, the valet walked near me no less than two or three times, but said nothing. As it turns out, the valet had ordered my husband to leave and park the car (which is underground where there is no cell service). My husband then went directly into the hotel from the garage. The front desk told him I went to the room (nope) and gave him a key. Finally, he calls me and we figure out what happened. This lack of hospitality soured our evening. Never separate guests as they are arriving. Plus, it’s a basic expectation to park after check in. At a minimum, the valet could have tried to help me when I was waiting and confused about the situation. If I’m ever back in Madison again, I will choose a different hotel.