The Next Level Store - TNL

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Jasdeep Kaur

I had an amazing experience at Point Zero yesterday. A staff member named David helped me out, and he was very professional, patient, and supportive throughout. I really appreciated his assistance!

SERGE TF

I found what I wanted. However, staff is very unfriendly (least to say), that’s -3 stars. Just a reminder (shall anyone care, who manages this store) that the overall experience matters. The memory, which remains when a customer leaves the service point (store, restaurant etc). It may be no service consumed yet good experience received and vice versa, and it’s always been that way…

Darrell C

This company makes nice jackets, but will not respond to customers when they have an issue. I bought a new jacket just before Christmas and the zipper on the arm broke the first time I used it, I tried to exchange the jacket and was told all these jackets have been recalled because of the zipper defect. I tried to contact point zero through their web page and have been ignored twice. I would not buy there products again as the customer service is horrible and I'm stuck with a jacket that has a broken zipper.

Cheril V

Went shopping early this morning (boxing day) with my daughter. I went up to the cashier and asked if we could try some clothes on. She rudely just said "fitting rooms are closed!" She looked like she was in a bad mood. She could've just be nice and polite. Learn how to treat customers, smile at least.