Thompson & Leigh Ltd Plumbing & Heating - Crayford Sales Counter

⭐⭐⭐⭐⭐ I highly recommend Humidity Response and their father and son team, Jason and Barry, who attended my property to carry out a damp survey for a long-standing and complex issue. Jason’s knowledge was outstanding. He quickly identified the root cause of the problem and clearly explained why it could not be resolved using conventional methods. Everything was explained honestly, professionally, and without any sales pressure. It was very clear that the combined experience and expertise of Jason and Barry is exceptional and genuinely rare in this industry. Their approach was thorough, transparent, and reassuring, and they took the time to explain the correct resolution rather than offering ineffective quick fixes. “Humidity Response are a one-off company”. Their integrity, technical understanding, and professionalism truly set them apart. Thank you both for attending my property and for clearly explaining the solution to an ongoing issue.

We can’t thank this lovely family-run business enough for helping us dry our home out after a water leak — twice unfortunately, after having two leaks within a year! From start to finish, the whole team were so helpful, knowledgeable, and genuinely caring. The customer service was excellent and they came out quickly to assess everything and get the drying equipment set up just before Christmas, when many companies would have delayed the job until the New Year. That really meant a lot to us. Everyone we dealt with was friendly, professional, and clearly cared about helping us in our time of need. What more could you ask for? A huge thank you to Jason, Pat, Barry, Emma, and Jackie — you were all amazing. We would 100% recommend this company to anyone needing any of the services they offer, especially leak detection and drying out services. Thanks again, Leanne & Steve

What can I say , I had what I thought was issues in my with mould, I called Humidity response who answered straight away, they were great they put in contact with Jason the director of the company, his response to my issues was amazing, he contacted me and arranged a visit to my home the next day. I can't praise him enough, he was amazing he went through all my concerns and explained things with me, and put my mind at rest. He went above and beyond and could not of been more helpful, it's so nice to be able to put your trust in someone who doesn't want to take your money. Again I truly recommend this company, the were excellent. Thanks again Jason you have saved me from so much stress I can't thank you enough.