U-Haul Moving & Storage at Downtown

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Starlight Umbra

If you have the patience of a monk then you will be OK. But if you can't stand rude staff and potential break ins pick someplace else. I was renting a unit for a few months it claimed to be climate controlled it was not its just in the building. I tried to rent a truck today to clear out my storage, I attempted online but it was canceled immediately. I tried to call to get a truck I was left on the line for 30 minutes with no answer. Then when I go in person to get it done I could not find the staff at all once someone did arive she was curt and snappy to me. I was trying to inform the staff later, after we checked the other levels of the building for it, that a moving cart they have on offer is no where in the building I was turned away. So again if you like getting snipped at be my guest but I do not recomend it.

Dawn Anderson

My reservation was cancelled with the previous location and I was sent to another one but it was only for a time I couldn’t pick it up. I came to the Monticello location and spoke with Ms. Robin. The reservations that was made as far as how long I needed the truck and the size was not at this location and the cost was way more than what I was told when I spoke with the 800uhaul representative. I became furious because I already had movers waiting on me and nothing was going the way I had set it up. I was ready to walk out and Ms.Robin told me to come back and pray she told me to call the 800uhaul and have them correct it. She was really patient with me even though I was beyond upset. Everything got resolved and Ms. Robin and Brandie got me out the door with the U-Haul truck. I’m really thankful for Ms. Robin, moving is a lot of work and with the way things was going, she kept me calm and was really nice about it. Thank you Ms. Robin and Brandie!

OutsidewithBliss

The worst location ever. If you don’t want to lose your sanity. Moving is already stressful and they changed our pickup location then hung up on us and then switched the location of our auto transport. U-haul moving services is supposed to make your moving services easier not HARDER & even more stressful!

Alan Budde

Can't say enough good things about this establishment. Moving can be a stressful time. I've used them twice over the past year and they always have a genuine welcome and resolved every issue I had. Would use them again if I wasn't moving out of the area this time.