UI Health Care Medical Center

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Serena Schmidt

My mother had surgery today and everything was fantastic! UNTIL after she got out of the OR. My dad and I weren't with her the whole timebbut based on how we were all treated together I can't imagine how she was treated alone. The nurses (if they can be called that) did the bare minimum, barely. The one who was attending to my mother didn't think to have something underneath her just in case of bleeding...after she had a hysterectomy... they provided her with pads after she bled through the gown and onto the chair. Then the same nurse didn't explain parking to us which lead to the next mess, but that's to come. Before we got that far we waited for that nurse to come back after he said he would bring a wheel chair for my mother so she didn't have to walk to the parking ramp (which I thought was pretty standard procedure but whatever). He didn't come back. Instead, my dad had to flag down another nurse who helped us get a wheelchair. We get to the elevator and realize we didn't have a parking pass to pay to get out of the ramp. We head back to the check-in desk and there is no one there. We'll, no one sitting at the chair in front. My parents and I are joking with each other and talking as we wait for the two nurses sitting at the back desks to say notice us. They were talking amongst themselves and the one on the left was looking at dresses on the computer, for what I don't care, for several minutes before my dad asks if someone could help us get a parking pass. The one looking at dresses was visibly annoyed that we bothered her... to do her job. The two girls come up front and ask if we had been discharged, we said we think since we had been given a chair and were allowed to wheel her out. One says to my dad, "Woah, let's calm down/bring it down." Mind you, my father was a drill sergeant, if he was yelling or upset, you would know. He was the furthest thing from it and being very polite considering the situation thus far. One of the girls tells us we should have gotten paperwork with a parking pass on the back. I pull out the stapled paperwork and show it to her and she says she doesn't see it. This is where the original nurse comes into play again. He didn't tell us it was a photo copied version stabled to the front instead. We'd never been there for a surgery before and we were under the assumption that the passes looked like the ones by the check-in desk. That must have been the case, but they ran out of them or the common sense to explain things to people who weren't there everyday.. one ofnthe girls finally points out the pass and we thank them for their time. One of them asks us if we have any questions and we say no and start to head out. My dad thinks of something last second and tries to ask but she's already walking back to the desks. They can still hear us though there's no sound proof window or anything. No one makes eye contact or says anything until one comes back over, having heard us but chose not to interact, and says we can leave the wheel chair near the parking ramp building doors for someone to retrieve. My best friend had pregnancy complications and had to give birth at the U of I hospital and she had a horrible stay as well. We've got nurses galore in our family and I get the job is hard, but doing the bare minimum or even showing an iota of care towards post-op patients cannot possibly be that hard. My parents are easy going and kind and hate to cause issues, but I'll be that person in their stead. For the nursing team who helped us at check-in and up until surgery, thank you!! Those ladies were hilarious, helpful, and comforting. For the post-op team... be better. Do better.

Chey Koestner

I’ve had my share of going in and out of this hospital try 15 surgeries here’s my concern YOU DOCTORS AND NURSES need to think long and hard about the difference between a patient and person, I’ll explain it for you. A person has feelings and concerns a patient is a pay check. Now as that being said my grandmother was in this hospital ICU & the floor below it when I say the LACK OF CARE AND CONCERN FOR HER WAS JUST PLAIN DISRESPECTFUL AND UNPROFESSIONAL! I as a visitor should not have to help the roommate to the restroom because NOBODY can show up to help her, mind you also her call button was unplugged! I had to DEMAND nurses to show up after 2 help button calls and 40 minutes due to lack of listening about a bowl movement and my grandmother was in pain also was asked by a doctor to go get a suture removal kit. I was accused of being a nurse with a visitors tag “”so confident with information and knows how it’s supposed to be” and whoever the EMT crew was who brought her home we still have the transfer blanket thanks for leaving it under her we don’t appreciate that either. Do better great river I mean university of iowa. Also may need to explain or just common sense that people who had a stroke can’t feed themselves so thanks for the lack of that too. Didn’t know we as visitors have to explain common sense to nurses and doctors we’ve informed a social worker about the concerns. I also shouldn’t have to be told to “take it easy on the next day nurses” by Dr Glenn. Maybe if people did the job they are paid to do not a visitor DOING their jobs. Also if there’s a doctor not assigned to a person they have absolutely no right to enter a room and say they have 3 months to live

Travis

Iowa city hospital Refused me a Telehealth visit an I was in Iowa an have valid insurance!!! BAD HOSPITAL!!!!!? Telehealth is garbage here no help at all very sick an they will not help me at all 😭 it's terrible 😞 an sad Christiana kopp is a terrible nurse on televisit because of ur tele visit an ur policy's people are suffering with terrible illness an pain it's not right or fair to people an no I don't wanna talk to ur patient experience team witch lies to u people say Iowa city is a good hospital haha yea right because of ur hospital I get to sit home an suffer the rest of my life tell me how that's fair at all to a human now that ur hospital an staff have upset me I will no longer require any medical assistance I will just stay home an suffer the rest of my life 0 stars to this hospital do urself a favor an seek medical help else where .. please keep the patient experience phone number to urself thanks 🙏 ur tella health is bull have proven pancreatitis an won't help ur hospital will be in court

M.B.

You will die here before any treats you! Seriously. You have a better chance of survival treating your own wounds. Just a bunch of college kids aimlessly walking around while all the patients line the halls waiting for someone anyone to help them.. Save yourself and drive to another hospital!