Underground Trends

I was in your store today around 5:30 and had the most amazing experience. Your sales associate focused 100% of her time on me, albeit I was the only customer in the store. She asked specifically what I was looking for and pulled many options for me to consider. I have been in many retail clothing stores, and have been the only customer in at times, and have never experienced such outstanding service. For someone so young I am seriously impressed! If you are the worker reading this…..I hope to see you in a few months when I come back for that little black dress! If you are the owner, I would keep her as long as possible! Absolutely outstanding!

Disappointing experience. I brought my little sister here since she loved this store last time she came to visit but the customer service was absolutely terrible. No acknowledgement from the staff despite the store only had the two of us and her. No greeting, no checking up on us. Just made us feel like we’re not “worth” her time. The next customers that came in, immediate attitude change. Staff and acknowledged them immediately. So is it just us or they like to pick and choose who to to be friendly to? We were interested in shopping but this left a bad taste in our mouth and won’t be coming back. Please train staff better.

I have truly never had an experience at your store where I felt attended to as a customer. I’ve considered writing a review nearly every time I shop. I come again hoping the experience will change and it never does. This will absolutely be my last time coming in. The staff does not acknowledge customers!! They sit at the till on their phones or computer. I was offered ZERO help. Had to lead myself to the change-room including carrying my pile of items. (She did not offer to start a fitting room.) There was no attempt at her making any type of conversation and quite frankly I felt unwelcome. Very standoffish. This is just unacceptable. I did buy the top as I was in need on short notice for an event but I will not be back. A discussion with your staff on what customer service means needs to happen. The effort put in was a 1/10.