University Of Oregon University Health Services

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Liz Fairchild

This health center is incredible. It’s absolutely the most detail oriented, kind, conscientious, personal, and organized medical facility I’ve ever encountered. The practitioners really care, and they always take the time to follow up. I cannot say enough good things about this place. I practically look forward to visits because people listen, respect you, and do everything in their power to address your needs. They are sex positive, really caring when it comes to mental health issues, and they never skimp on time. Colleen Jones and Sabrina Dake are absolutely world class practitioners in particular.

Jonah M

I was just in earlier today. Just found out I can use my insurance at the health center which is always good news. But to the point of my review, I wanted to thank one of the nurses that ended up taking my vitals, Megan. I initially scheduled my appointment with something that ended up being a false alarm. So I used the appointment as an opportunity to address another issue. There was no one else waiting when I arrived so I didn't think it would be a big issue. Well the first nurse that saw me didn't seem to appreciate the finesse. She was short in conversation and barely looked at me and or entered the room. Then the doctor that saw seemed frustrated at me over it too, even though the office was empty. She also didn't seem to care about my issue until the end of our 15 minute conversation when we figured out I was all good in the hood. I am also confused about my problem doc!! But when Megan was taking vitals and such she was super nice and comforting even as I was one of the last appointments for the day. Specifically to this issue I was pretty worried about. Made sure to get the back story and didn't dismiss my concern. She also had style and cheered me up a bit. Sweetness goes a long way when the pandemic has created such an anti-social atmosphere. I can understand the frustration of the other employees, but I wasn't trying to step on any toes so some grace would've been appreciated. I will say though, the check in and the process of going from check in to my appointment was seamless and appreciated. So props to them for that. And give some props to Megan as well! Cheers

Jude al-Ghazal Stone

I’ve had some mixed experiences with UO health center, although most of them have been positive. A lot of the nurses and practitioners are very kind and really listen to what you have to say which I really appreciate. Staff who are particularly great include Mary Allison-Smith (best doctor I’ve ever had, actually — so empathetic and effective!), her nurse Brandy Bowers, Rebecca Hagerwaite, and Scott Holt. All of them are so patient and thoughtful — same goes for the triage nurses, they’re all great too. On the less great side, I’ve also had a few staff members who have been pretty short with me and not well trained on cultural competency. In particular was a nurse whose name I forget and Melanie, a front desk person. In all 5 years I’ve interacted with her she has acted rude and judgemental to the point of being unhelpful. In fact, she has a reputation amongst UO students for her poor customer service skills and I’ve heard multiple people say that they hesitate to interact with the health center because they feel so unwelcomed by Melanie. I hope this changes so that students feel comfortable accessing medical care on campus.

Ann Young

My son was referred to Dr. Allison by his PCP to evaluate a recently diagnosed condition. His experience at UO Health Services was exceptional. Dr. Allison was very responsive and sympathetic to my son's needs with a sense of urgency to treat his condition. Ultimately he was referred to another specialist outside of Eugene. Laurie Monstein in billing was extremely helpful with navigating the referral through insurance. I was relieved to know my son was in such good hands with the professional team at UO Health Services.