Visual Dynamics Inc - Apple Premier Partner Apple Authorized Service Provider and Apple Authorized Repairs

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Chad S. Yoder

While the staff member who helped me was friendly and knowledgeable, the store’s “small business” support is disappointing. My Mac needs a keyboard replacement due to a stuck key, and I was told I’d have to leave it for 3–5 days. That’s not realistic for a small business owner who relies on their computer daily. It still works with an external keyboard, so there’s no reason I should be without it while waiting on a part. For comparison, Apple orders the part, calls you when it’s in, and you bring the computer in for the repair—no downtime required. That’s a process that actually supports small businesses. Unfortunately, I’ll be taking my Mac directly to Apple instead and recommending that other small business owners do the same. This shop may mean well, but their current process doesn’t reflect an understanding of small business needs. As a follow up to the owner - this IS your policy, because Apple does not make you leave the device. They will fix it on the spot with your appointment, or order the part and contact you when it is ready to be repaired. That's all I asked of the staff, but nobody could give me a good reason, other than this is OUR policy, why I needed to leave it for 3-5 days while I could still use it with an external keyboard. So while you claim to offer options and support small business, you clearly don't get it. The bad review is a result of YOUR policy, which you are right I don't like or understand, but it has nothing to do with being an Apple Service Provider or Apple's policy. Maybe you'll check into it and become more flexible to support local businesses, or maybe not and you'll continue to force local businesses to find support elsewhere.

Robbie BuysStuff

Just got great service today on October 13 at 3 PM. The nice gentleman quickly processed my AppleCare claim for my AirPod Pro 3 - in and out in 15 mins. Very friendly and great service

William Wilson

Stopped by “Visual Dynamics” with my Wife and her “Apple” laptop, which was giving her some issues, and was pleasantly greeted by “Jay”. He listed to her situation, had her show him the problem, then dove in. Did a “system check”, all was good, so he did something else and computer problem was gone. He refused to take any payment, recommended we bring it back for a more extensive check up, if problem occurred again. This is how how take care of your clients !!!

Thomas Byrd

Had about a less than 3-minute conversation with two very nice professional gentlemen in this visual Dynamics store. Today is Saturday, September 20th just before 10:00. I asked him a general question about a computer that they had nothing to do with what they were selling and we still able to give me knowledge of the information which I really appreciate.