Washco Appliance Repairs and Sales

The team deserve more than five stars. A great experience when we needed a new fridge freezer installed. Very pleased. Thank you all.

Started so well…….initial contact was good and new machine fitted ok. Was integrated appliance and door no longer fitted, they took away and brought back around 10 days later. The door stuck out a lot, it didn’t originally, door had pencil marks all over(address and fixings etc) and obviously the original holes(now filled) looked unsightly in a new kitchen. They took photos and said they’d let office know and I emailed but never had a response back. Not great really. If they at least made clear that new appliance door would be different height etc then I could have made a decision beforehand. Need to improve on customer communication and after sales I think.

I am very dissapointed with Bath Domestic Appliances ltd. I had such a great experience with them in the past when they provided an excellent service. But this is when the family member used to work in the shop. Hollie who manages the shop currently does not have time to talk to you when you come in person as she is off to hospital in the middle of the day or she is not in the shop for two days in a row as she explained to me. She does not reply to emails either. So the communication is very difficult with her. She also booked an installation of my hob installation two weeks in advance for a certain date for the morning slot. As she had to run to hospital she suggested the further communication would take place over the emails. When I asked her what time can I expect the installation to take place that morning I booked the time slot for : she did not respond until the day before installation ( 2 weeks after the initial booking) with an invoice and an afternoon slot!!! I go to work and I cannot change my plans last minute that is why I booked a certain day and the time slot. When the installation took place I have not experienced more unfriendly team who crashed the package they brought into our radiator with a massive bang expressing their unwillingness to be doing their job. They brought their tools laying them on to my kitchen surfaces and they scratched my kitchen surface with their careless attitude. They were really unfriendly and unpleasant. Had I not asked questions they wouldn’t even communicate with me. Awful attitude from the shop manager and from the installation team. I will never go back to BDA after this experience and will sadly rather go to bigger companies who are cheaper and friendlier and can keep up with the arrangement times and slots. Also Hollie did not have any interest to give us a choice of hobs available: instead she gave us one option of stock I assume she wanted to get rid of. I had to do my own research and request a different more expensive type. She has no interest in business it seems at all and customers requirements