Waterloo Pet Services

Love this store. It's the only place I found here, that carries blades for clippers. Also there is variety of shampoos and sprays for dogs I find very useful. This spray is my fave to avoid matts and I got it here for around $10.

I’ve been shopping at this location for years and have always had good experiences, but my recent interactions with an employee (initials TF) have been disappointing. She is newer within the last several months and unfortunately lacks customer service skills. She comes across as unwelcoming, somewhat ignorant, and not very personable. Her manner can feel slightly rude, and she doesn’t seem confident in her role. This is a noticeable change compared to the helpful and friendly service I’ve come to expect here. I hope management can provide her with training to improve in these areas.

Lots of products to choose from, with friendly and knowledgeable staff to help. I don't have much experience with pets or pet stores, as we are just getting our first cat, but the one staff member we met was patient and helpful as we had lots of questions on food, cat litter, toys, everything. There's a lot of information and opinions on the web and sometimes it's hard to make sense of it all, so I found it helpful to actually speak to someone. She answered all of our questions and provided balanced perspectives, while making a few suggestions to us based on our discussions. This gave us a good place to start on our journey of pet ownership.