Wool Kitchen & Bath of South Tampa

I purchased three Kohler toilets and trip levers and Melissa was great to work with. When I picked up the toilets at the separate warehouse the staff there had them ready for me and helped to load them. I worked for a successful plumbing wholesale company in NYS before retiring to Florida. Wool is a well run company with an experienced and professional staff.

Good service! I went in with a dumb consumer problem and was treated beautifully by Aniya Campbell. She gave me two easily actionable ideas to solve my problem.

We just bought a house and was looking to upgrade a few things in it like a new kitchen faucet, shower hardware, etc. We originally didn't plan to go, but was driving by and stopped to see what selection a local place had over shopping at, say, Amazon. They do have a wonderful selection and some items we would haven't considered had we not stopped in. We picked out some items which we have now taken delivery on. While we were there, we were interested in some higher end items like a steam shower and one of those fancy toilets with a heated seat, automatic everything, and lights. We were told we would be emailed more information on the steam shower. Never got it. I called to check on the email. Told it would be sent shortly; still never got it. We checked spam/junk folders - nope. No communication about order status or follow up from sales person asking if we had questions. I walk in to ask for an order update and 1 piece had been previously delivered to the store and the 2nd had arrived that day. Again, no communication items had been received. I ask for previous email to be sent to my email for review and emphasize that IF we were going to invest in a steam shower we would have to order asap as the shower is currently demoed. AGAIN NO email. I did consider staying until I received the infamous email, but thought I was overreacting. So much for buying local. Bottom line: Great selection. 2 stars Horrendous customer service! 0 stars